IP Telephony and Phones

We had recently replaced an 8831 with a daisy chain unit for volume and dc speaker issues. After we had replaced the phone the 2nd speakers volume is not lowering when in a call but the main speakers. We had replaced the 2nd speaker and swapped main ...

hi all,i just get a little confused for the following:-CVA (customer virtual assistant)VAV (virtual agent voice)CVP (customer voice portal)i need real live experiences for them with how to use in cucm environment.

I have a group of people who need to be able to record their phone calls using a device, that attaches inline with the handset cord, on the 8851 phones.  We recently have upgraded them from 7945 or 7965 phones, where this device was working just fine...

Hello!I recently purchased a cisco 8861 IP phone and plan to use webex calling. I have everything set up, the phone is connected to the internet. When I try to enter the activation code, it says "verify your internet connection. If the problem persis...

Hello. I have an IVR, with several numbers that forward to departments in my company, which only works between 9 a.m. and 4 p.m.. After 4 p.m., the IVR recording is replaced by another recording informing that the services are closed. However, if som...

Hello Folks,After went through multiple disscussions figured out this is a kind of common issue but with diffferent solution for each.Since i didn't found proper solution for me starting this discussion. Issue is quite simple,We have spoc location an...

Hello,It appears that calls from IP phones registered with Cisco Unified Communications Manager (CUCM) are not reaching analog phones connected to the EPABX (NEC) system. To troubleshoot, start by verifying the SIP trunk configuration between CUCM an...

Hello, forgive me I'm a bit new here to the Cisco world. I have a Cisco IP Phone 7962 that shows a blank screen, downloads "term62.default.loads" file twice from my TFTP server, and nothing else. I have tried 3491672850*# and 123456789*0# with little...

I have 7 jabber users experiencing this. When they go to conference someone in and hit the green button, the call will drop. Any ideas where to look?

DearsRecently I encountered a problem in case of one way audio between two IP-PhonesIn my case I installed cucm cluster(one Publisher and one Subscriber) ver 11.5.1Our phones are 7841 with firmware ver 11.5 , all of switches are cisco 2960-X series w...

Phone system is CUCM. We're having issues where almost every Cisco 8851 at a location (approximately 30 phones) becomes laggy over time. If a phone is on for around a month, the phone will start experiencing a long delay on offhook dialing, picking u...

Hello,I'm tryng to configure a SIP trunk from 3cx to a 3725 VG connected to a CUCM 4.1 with skinny phones (7940).The incoming call is rejected with: Disconnect Cause (CC) : 47Disconnect Cause (SIP) : 503below the full ccapi inout log and the router c...