Speed Dial Display is wrong

[kaleemullahbilal1]

Hi Community,

I have added some Ext / Mob numbers to a Cisco 8841 Phone as additional line for speed dial purpose . But on the display its still showing old numbers.

Attching the screenshot for your reference.

[Jonathan Schulenberg]

Two other ideas:

• Ensure there is not an ITL problem that would prevent the phone from accepting a new config file from CUCM.
• In recent firmware versions speed dials can be set locally on the phone. This local config takes precedent over CUCM so you would need to delete them directly on the phone.

[kaleemullahbilal1]

Thanks for the reply. How to delete them from the Phone.

[Jonathan Schulenberg]

I included links to the relevant documentation.

[Kathy N.]

The problem you're describing above sounds very similar to a problem we have where users can press and hold a speed dial or busy lamp button on their phone and override what is programmed in CUCM.  This on-device programming doesn't reflect in CUCM for the admin to see.  Here's a link to a post from last year with more information.  So far we can't get a Cisco engineer/developer to agree this an an issue that needs to be addressed.

https://community.cisco.com/t5/ip-telephony-and-phones/how-to-disable-define-favorites-from-the-phone-8811/m-p/4583313#M403108 

[kaleemullahbilal1]

Thanks Kathy for your response. What I have understood from the link you shave shared is, this issue wouldn't have come if the speed dial was configured from the self-portal. Since it's configured from the CUCM that is why we are facing this right?