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SRST problem, phones without DN 7942
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09-11-2012 02:50 PM - edited 03-16-2019 01:09 PM
Hi Sirs.
I have a CUCM 8.5 and ISR 2951 -> "SRST and Gateway on same device".
I have phone "IP Communicator", "6921" and "7942" registered in CUCM 8.5, but when I turn off the CUCM, I see the "SRST" registering all phones, but only gives the DN to "6921" and "IP Communicator" but not the "7042"
All phones, CUCM and the SRST are in the same VLAN.
Additionally when I run "show ephone registered"
ephone-17[16] Mac:1833.9D15.864D TCP socket:[84] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 20/17 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 caps:12
IP:192.168.8.178 * 49862 7942 keepalive 35 max_line 2 available_line 0
Preferred Codec: g711ulaw
Lpcor Type: none
ephone-18[17] Mac:A493.4CBF.DACB TCP socket:[24] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 21/17 max_streams=1
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1 caps:8
IP:192.168.8.156 * 35528 6921 keepalive 36 max_line 8 available_line 2
button 1: cw:1 ccw:(0)
dn 1 number 2309 CM Fallback CH1 IDLE
Preferred Codec: g711ulaw
Lpcor Type: none
SRST:
show runn
....
interface GigabitEthernet0/1
description HACIA_CORE
ip address 192.X.X.8 255.255.254.0
duplex auto
speed auto
h323-gateway voip interface
h323-gateway voip bind srcaddr 192.X.X.8
ip route 0.0.0.0 0.0.0.0 192.X.X.1
voice-port 0/1/0
groundstart auto-tip
signal groundStart
cptone PE
timeouts interdigit 3
timeouts call-disconnect 3
timeouts wait-release 3
timing hookflash-out 50
connection plar opx 4307
caller-id enable
!
voice-port 0/1/1
groundstart auto-tip
signal groundStart
cptone PE
timing hookflash-out 50
connection plar opx 4307
caller-id enable
!
voice-port 0/1/2
groundstart auto-tip
signal groundStart
cptone PE
timing hookflash-out 50
connection plar opx 4307
caller-id enable
!
voice-port 0/1/3
groundstart auto-tip
signal groundStart
cptone PE
timing hookflash-out 50
connection plar opx 4307
caller-id enable
!
!
!
!
ccm-manager fallback-mgcp
!
!
mgcp profile default
!
!
dial-peer voice 1001 voip
destination-pattern ....
session target ipv4:192.X.X.9
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 900 pots
destination-pattern 9T
port 0/1/0
!
dial-peer voice 901 pots
destination-pattern 9T
port 0/1/1
!
dial-peer voice 902 pots
destination-pattern 9T
port 0/1/2
!
dial-peer voice 903 pots
destination-pattern 9T
port 0/1/3
dial-peer hunt 6
gateway
timer receive-rtp 1200
!
!
!
gatekeeper
shutdown
!
!
call-manager-fallback
max-conferences 8 gain -6
transfer-system full-consult
ip source-address 192.X.X.8 port 2000
max-ephones 200
max-dn 200
keepalive 20
Thanks.
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09-11-2012 05:16 PM
It looks like your 7942 shows registered.
Do all the devices have the same Device Pool with the same SRST reference assigned in CUCM?
Are all running SCCP load?
Chris
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09-11-2012 06:04 PM
Hello Chris
All the devices have the same Device Pool (phone, SRST, CUCM), and all devices running SCCP.
The phones do register, but apparently not receiving DN.
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09-18-2012 07:36 AM
Hello,
Please post the "show version" and "show run" from the SRST GW. Also, what firmware version are the 7942 using?
Can you capture the debug "deb ephone reg" when the phones fall into SRST?
--
Jorge Armijo
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09-18-2012 04:46 PM
Hellos Jorge
Thanks for your reply.
The same problem occurs with the phone "7942" "7965", I send the requested data.
PHONE FIRMWARE:
Model 7965G
Load File: SCP45.9-2-1S
SERIAL: FCH1620A8BG
User Local Version: 8.5.0.0(1)
Model 7942
Load File: SCCP42.9-2-1S
sh ver
Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9_NPE-M), Version 15.2(2) RELEASE SOFTWARE (fc1)
ROM: System Bootstrap, Version 15.0(1r)M13, RELEASE SOFTWARE (fc1)
Cisco CISCO2951/K9 (revision 1.1) with 1007616K/40960K bytes of memory.
Processor board ID FTX1629AJFC
3 Gigabit Ethernet interfaces
1 terminal line
2 Channelized (E1 or T1)/PRI ports
4 Voice FXO interfaces
DRAM configuration is 72 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
500472K bytes of ATA System CompactFlash 0 (Read/Write)
Show runn:
This in the message above.
Debug ephone reg
GATEWAY_2951#
Sep 18 23:37:26.024: ephone-(7)[99] StationRegisterMessage (0/0/201) from 192.168.8.64
Sep 18 23:37:26.028: ephone-(7)[99] Register StationIdentifier DeviceName SEP18339D1583D5
Sep 18 23:37:26.028: ephone-(7)[99] StationIdentifier Instance 1 deviceType 434
Sep 18 23:37:26.028: fSkinnyStationRegister deviceType 434 protocolVer = 0x85720014
Sep 18 23:37:26.028: StationJoinAndDirectTransferFeatureSupportMask set disable
Sep 18 23:37:26.028: StationDisableJoinOnTheSameLineFeatureMask set enable
Sep 18 23:37:26.028: StationDisableJoinAcrossLineFeatureMask set enable
Sep 18 23:37:26.028: StationDisableDirectTransferOnTheSameLineFeatureMask set enable
Sep 18 23:37:26.028: StationDisableDirectTransferAcrossLineFeatureMask set enable
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:stationIpAddr 192.168.8.64
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:stationIpv6Addr ::
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:maxStreams 5
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:From Phone raw protocol Ver 0x85720014
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:protocol Ver 0x85720014
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:phone-size 36128 dn-size 1024
Sep 18 23:37:26.028: ephone-(7) Allow any Skinny Server IP address 192.168.8.8
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:Found entry 6 for 18339D1583D5
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:phone SEP18339D1583D5 re-associate OK on socket [99]
Sep 18 23:37:26.028: %IPPHONE-6-REGISTER_NEW: ephone-7:SEP18339D1583D5 IP:192.168.8.64 Socket:99 DeviceType:Phone has registered.
Sep 18 23:37:26.028: Phone 6 socket 99
Sep 18 23:37:26.028: Skinny Local IP address = 192.168.8.8 on port 2000
Sep 18 23:37:26.028: Skinny Phone IP address = 192.168.8.64 51461
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:Signal protocol ver 17 to phone with ver 20
Sep 18 23:37:26.028: ephone-7[6/99][SEP18339D1583D5]:Date Format M/D/Y
Sep 18 23:37:26.028: ephone-7[6/99]:RegisterAck sent to sockettype ephone socket 99: keepalive period 20 use sccp-version 17
Sep 18 23:37:26.028: ephone-7[6/99]:CapabilitiesReq sent
Sep 18 23:37:26.108: ephone-7[6/99][SEP18339D1583D5]:Skinny IP port 3500 set for socket [99]
Sep 18 23:37:26.112: ephone-7[6/99]:ButtonTemplateReqMessage
Sep 18 23:37:26.112: ephone-7[6/99][SEP18339D1583D5]:ButtonTemplateReqMessage get maxNumberOfLines 2
Sep 18 23:37:26.112: ephone-7[6/99]:ButtonTemplateReqMessage waiting for Caps
Sep 18 23:37:26.112: ephone-7[6/99]:StationSoftKeyTemplateReqMessage
Sep 18 23:37:26.112: ephone-7[6/99]:StationSoftKeyTemplateResMessage
Sep 18 23:37:26.112: ephone-7[6/99]:StationSoftKeySetReqMessage
Sep 18 23:37:26.112: ephone-7[6/99]:StationSoftKeySetResMessage
Sep 18 23:37:26.112: ephone-7[6/99]:StationConfigStatReqMessage
Sep 18 23:37:26.112: ephone-7[6/99]:waiting for Caps
Sep 18 23:37:26.120: ephone-7[6/99]:CapabilitiesRes received
Sep 18 23:37:26.120: ephone-7[6/99][SEP18339D1583D5]:Caps list 12
WideBand_256K 40 ms, is_mtp 0
G722_64k 60 ms, is_mtp 0
G711Ulaw64k 40 ms, is_mtp 0
G711Alaw64k 40 ms, is_mtp 0
G722_56k 60 ms, is_mtp 0
G722_48k 60 ms, is_mtp 0
ILBC 60 ms, is_mtp 0
G729AnnexB 60 ms, is_mtp 0
G729AnnexAwAnnexB 60 ms, is_mtp 0
G729 60 ms, is_mtp 0
G729AnnexA 60 ms, is_mtp 0
RFC2833 Dynamic Payload 1 ms, is_mtp 0
Sep 18 23:37:26.120: ephone-7[6/99]:Process pending button template
Sep 18 23:37:26.120: ephone-7[6/99]:ButtonTemplateReqMessage
Sep 18 23:37:26.120: ephone-7[6/99][SEP18339D1583D5]:StationButtonTemplateReqMessage set max presentation to 6
Sep 18 23:37:26.120: ephone-7[6/99]:ButtonTemplateReq requesting fallback info
GATEWAY_2951#
Sep 18 23:37:26.120: ephone-7[6/99]:Process pending ConfigStat
Sep 18 23:37:26.120: ephone-7[6/99]:StationConfigStatReqMessage
Sep 18 23:37:26.120: ephone-7[6/99][SEP18339D1583D5]:StationConfigStatMessage sent for device SEP18339D1583D5 (40/280)
Sep 18 23:37:26.212: ephone-7[6/99]:MediaPathEventMessage
Sep 18 23:37:26.212: ephone-7[6/99]:MediaPathEventMessage
Sep 18 23:37:26.212: ephone-7[6/99]:MediaPathCapabilitiesMessage
GATEWAY_2951#
Sep 18 23:37:31.116: ephone-(17)[105] StationRegisterMessage (1/1/201) from 192.168.8.62
Sep 18 23:37:31.116: ephone-(17)[105] Register StationIdentifier DeviceName SEP18339D1585EC
Sep 18 23:37:31.116: ephone-(17)[105] StationIdentifier Instance 1 deviceType 434
Sep 18 23:37:31.116: fSkinnyStationRegister deviceType 434 protocolVer = 0x85720014
Sep 18 23:37:31.116: StationJoinAndDirectTransferFeatureSupportMask set disable
Sep 18 23:37:31.116: StationDisableJoinOnTheSameLineFeatureMask set enable
Sep 18 23:37:31.116: StationDisableJoinAcrossLineFeatureMask set enable
Sep 18 23:37:31.116: StationDisableDirectTransferOnTheSameLineFeatureMask set enable
Sep 18 23:37:31.116: StationDisableDirectTransferAcrossLineFeatureMask set enable
Sep 18 23:37:31.116: ephone-17[16/105][SEP18339D1585EC]:stationIpAddr 192.168.8.62
Sep 18 23:37:31.116: ephone-17[16/105][SEP18339D1585EC]:stationIpv6Addr ::
Sep 18 23:37:31.116: ephone-17[16/105][SEP18339D1585EC]:maxStreams 5
Sep 18 23:37:31.116: ephone-17[16/105][SEP18339D1585EC]:From Phone raw protocol Ver 0x85720014
Sep 18 23:37:31.116: ephone-17[16/105][SEP18339D1585EC]:protocol Ver 0x85720014
Sep 18 23:37:31.116: ephone-17[16/105][SEP18339D1585EC]:phone-size 36128 dn-size 1024
Sep 18 23:37:31.116: ephone-(17) Allow any Skinny Server IP address 192.168.8.8
Sep 18 23:37:31.116: ephone-17[16/105][SEP18339D1585EC]:Found entry 16 for 18339D1585EC
Sep 18 23:37:31.116: ephone-17[16/105][SEP18339D1585EC]:phone SEP18339D1585EC re-associate OK on socket [105]
Sep 18 23:37:31.116: %IPPHONE-6-REGISTER_NEW: ephone-17:SEP18339D1585EC IP:192.168.8.62 Socket:105 DeviceType:Phone has registered.
Sep 18 23:37:31.116: Phone 16 socket 105
Sep 18 23:37:31.120: Skinny Local IP address = 192.168.8.8 on port 2000
Sep 18 23:37:31.120: Skinny Phone IP address = 192.168.8.62 49422
Sep 18 23:37:31.120: ephone-17[16/105][SEP18339D1585EC]:Signal protocol ver 17 to phone with ver 20
Sep 18 23:37:31.120: ephone-17[16/105][SEP18339D1585EC]:Date Format M/D/Y
Sep 18 23:37:31.120: ephone-17[16/105]:RegisterAck sent to sockettype ephone socket 105: keepalive period 20 use sccp-version 17
Sep 18 23:37:31.120: ephone-17[16/105]:CapabilitiesReq sent
Sep 18 23:37:31.208: ephone-17[16/105][SEP18339D1585EC]:Skinny IP port 3500 set for socket [105]
Sep 18 23:37:31.212: ephone-17[16/105]:ButtonTemplateReqMessage
Sep 18 23:37:31.212: ephone-17[16/105][SEP18339D1585EC]:ButtonTemplateReqMessage get maxNumberOfLines 2
Sep 18 23:37:31.212: ephone-17[16/105]:ButtonTemplateReqMessage waiting for Caps
Sep 18 23:37:31.212: ephone-17[16/105]:StationSoftKeyTemplateReqMessage
Sep 18 23:37:31.212: ephone-17[16/105]:StationSoftKeyTemplateResMessage
Sep 18 23:37:31.212: ephone-17[16/105]:StationSoftKeySetReqMessage
Sep 18 23:37:31.212: ephone-17[16/105]:StationSoftKeySetResMessage
Sep 18 23:37:31.216: ephone-17[16/105]:StationConfigStatReqMessage
Sep 18 23:37:31.216: ephone-17[16/105]:waiting for Caps
Sep 18 23:37:31.220: ephone-17[16/105]:CapabilitiesRes received
Sep 18 23:37:31.220: ephone-17[16/105][SEP18339D1585EC]:Caps list 12
WideBand_256K 40 ms, is_mtp 0
G722_64k 60 ms, is_mtp 0
G711Ulaw64k 40 ms, is_mtp 0
G711Alaw64k 40 ms, is_mtp 0
G722_56k 60 ms, is_mtp 0
G722_48k 60 ms, is_mtp 0
ILBC 60 ms, is_mtp 0
G729AnnexB 60 ms, is_mtp 0
G729AnnexAwAnnexB 60 ms, is_mtp 0
G729 60 ms, is_mtp 0
G729AnnexA 60 ms, is_mtp 0
RFC2833 Dynamic Payload 1 ms, is_mtp 0
Sep 18 23:37:31.220: ephone-17[16/105]:Process pending button template
Sep 18 23:37:31.220: ephone-17[16/105]:ButtonTemplateReqMessage
Sep 18 23:37:31.220: ephone-17[16/105][SEP18339D1585EC]:StationButtonTemplateReqMessage set max presentation to 6
Sep 18 23:37:31.220: ephone-17[16/105]:ButtonTemplateReq requesting fallback info
Sep 18 23:37:31.220: ephone-17[16/105]:Process pending ConfigStat
Sep 18 23:37:31.220: ephone-17[16/105]:StationConfigStatReqMessage
Sep 18 23:37:31.220: ephone-17[16/105][SEP18339D1585EC]:StationConfigStatMessage sent for device SEP18339D1585EC (40/280)
Sep 18 23:37:31.304: ephone-17[16/105]:MediaPathEventMessage
Sep 18 23:37:31.308: ephone-17[16/105]:MediaPathEventMessage
Sep 18 23:37:31.308: ephone-17[16/105]:MediaPathCapabilitiesMessage
Sep 18 23:37:31.340: ephone-(24)[101] StationRegisterMessage (2/2/201) from 192.168.8.76
Sep 18 23:37:31.340: ephone-(24)[101] Register StationIdentifier DeviceName SEP10BD18006394
Sep 18 23:37:31.340: ephone-(24)[101] StationIdentifier Instance 1 deviceType 434
Sep 18 23:37:31.340: fSkinnyStationRegister deviceType 434 protocolVer = 0x85720014
Sep 18 23:37:31.340: StationJoinAndDirectTransferFeatureSupportMask set disable
Sep 18 23:37:31.340: StationDisableJoinOnTheSameLineFeatureMask set enable
Sep 18 23:37:31.340: StationDisableJoinAcrossLineFeatureMask set enable
Sep 18 23:37:31.340: StationDisableDirectTransferOnTheSameLineFeatureMask set enable
Sep 18 23:37:31.340: StationDisableDirectTransferAcrossLineFeatureMask set enable
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:stationIpAddr 192.168.8.76
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:stationIpv6Addr ::
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:maxStreams 5
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:From Phone raw protocol Ver 0x85720014
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:protocol Ver 0x85720014
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:phone-size 36128 dn-size 1024
Sep 18 23:37:31.340: ephone-(24) Allow any Skinny Server IP address 192.168.8.8
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:Found entry 23 for 10BD18006394
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:phone SEP10BD18006394 re-associate OK on socket [101]
Sep 18 23:37:31.340: %IPPHONE-6-REGISTER_NEW: ephone-24:SEP10BD18006394 IP:192.168.8.76 Socket:101 DeviceType:Phone has registered.
Sep 18 23:37:31.340: Phone 23 socket 101
Sep 18 23:37:31.340: Skinny Local IP address = 192.168.8.8 on port 2000
Sep 18 23:37:31.340: Skinny Phone IP address = 192.168.8.76 51291
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:Signal protocol ver 17 to phone with ver 20
Sep 18 23:37:31.340: ephone-24[23/101][SEP10BD18006394]:Date Format M/D/Y
Sep 18 23:37:31.340: ephone-24[23/101]:RegisterAck sent to sockettype ephone socket 101: keepalive period 20 use sccp-version 17
Sep 18 23:37:31.340: ephone-24[23/101]:CapabilitiesReq sent
Sep 18 23:37:31.376: ephone-24[23/101][SEP10BD18006394]:Skinny IP port 3500 set for socket [101]
Sep 18 23:37:31.376: ephone-24[23/101]:ButtonTemplateReqMessage
Sep 18 23:37:31.376: ephone-24[23/101][SEP10BD18006394]:ButtonTemplateReqMessage get maxNumberOfLines 2
Sep 18 23:37:31.376: ephone-24[23/101]:ButtonTemplateReqMessage waiting for Caps
Sep 18 23:37:31.376: ephone-24[23/101]:StationSoftKeyTemplateReqMessage
Sep 18 23:37:31.376: ephone-24[23/101]:StationSoftKeyTemplateResMessage
Sep 18 23:37:31.380: ephone-24[23/101]:StationSoftKeySetReqMessage
Sep 18 23:37:31.380: ephone-24[23/101]:StationSoftKeySetResMessage
Sep 18 23:37:31.380: ephone-24[23/101]:StationConfigStatReqMessage
Sep 18 23:37:31.380: ephone-24[23/101]:waiting for Caps
Sep 18 23:37:31.384: ephone-24[23/101]:CapabilitiesRes received
Sep 18 23:37:31.384: ephone-24[23/101][SEP10BD18006394]:Caps list 12
WideBand_256K 40 ms, is_mtp 0
G722_64k 60 ms, is_mtp 0
G711Ulaw64k 40 ms, is_mtp 0
G711Alaw64k 40 ms, is_mtp 0
G722_56k 60 ms, is_mtp 0
G722_48k 60 ms, is_mtp 0
ILBC 60 ms, is_mtp 0
G729AnnexB 60 ms, is_mtp 0
G729AnnexAwAnnexB 60 ms, is_mtp 0
G729 60 ms, is_mtp 0
G729AnnexA 60 ms, is_mtp 0
RFC2833 Dynamic Payload 1 ms, is_mtp 0
Sep 18 23:37:31.388: ephone-24[23/101]:Process pending button template
Sep 18 23:37:31.388: ephone-24[23/101]:ButtonTemplateReqMessage
Sep 18 23:37:31.388: ephone-24[23/101][SEP10BD18006394]:
GATEWAY_2951#StationButtonTemplateReqMessage set max presentation to 6
Sep 18 23:37:31.388: ephone-24[23/101]:ButtonTemplateReq requesting fallback info
Sep 18 23:37:31.388: ephone-24[23/101]:Process pending ConfigStat
Sep 18 23:37:31.388: ephone-24[23/101]:StationConfigStatReqMessage
Sep 18 23:37:31.388: ephone-24[23/101][SEP10BD18006394]:StationConfigStatMessage sent for device SEP10BD18006394 (40/280)
Sep 18 23:37:31.484: ephone-24[23/101]:MediaPathEventMessage
Sep 18 23:37:31.484: ephone-24[23/101]:MediaPathEventMessage
Sep 18 23:37:31.488: ephone-24[23/101]:MediaPathCapabilitiesMessage
Sep 18 23:37:32.336: ephone-(5)[114] StationRegisterMessage (3/3/201) from 192.168.8.56
Sep 18 23:37:32.336: ephone-(5)[114] Register StationIdentifier DeviceName SEP18339D15DA58
Sep 18 23:37:32.336: ephone-(5)[114] StationIdentifier Instance 1 deviceType 434
Sep 18 23:37:32.336: fSkinnyStationRegister deviceType 434 protocolVer = 0x85720014
Sep 18 23:37:32.340: StationJoinAndDirectTransferFeatureSupportMask set disable
Sep 18 23:37:32.340: StationDisableJoinOnTheSameLineFeatureMask set enable
Sep 18 23:37:32.340: StationDisableJoinAcrossLineFeatureMask set enable
Sep 18 23:37:32.340: StationDisableDirectTransferOnTheSameLineFeatureMask set enable
Sep 18 23:37:32.340: StationDisableDirectTransferAcrossLineFeatureMask set enable
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:stationIpAddr 192.168.8.56
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:stationIpv6Addr ::
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:maxStreams 5
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:From Phone raw protocol Ver 0x85720014
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:protocol Ver 0x85720014
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:phone-size 36128 dn-size 1024
Sep 18 23:37:32.340: ephone-(5) Allow any Skinny Server IP address 192.168.8.8
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:Found entry 4 for 18339D15DA58
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:phone SEP18339D15DA58 re-associate OK on socket [114]
Sep 18 23:37:32.340: %IPPHONE-6-REGISTER_NEW: ephone-5:SEP18339D15DA58 IP:192.168.8.56 Socket:114 DeviceType:Phone has registered.
Sep 18 23:37:32.340: Phone 4 socket 114
Sep 18 23:37:32.340: Skinny Local IP address = 192.168.8.8 on port 2000
Sep 18 23:37:32.340: Skinny Phone IP address = 192.168.8.56 51401
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:Signal protocol ver 17 to phone with ver 20
Sep 18 23:37:32.340: ephone-5[4/114][SEP18339D15DA58]:Date Format M/D/Y
Sep 18 23:37:32.340: ephone-5[4/114]:RegisterAck sent to sockettype ephone socket 114: keepalive period 20 use sccp-version 17
Sep 18 23:37:32.340: ephone-5[4/114]:CapabilitiesReq sent
Sep 18 23:37:32.456: ephone-5[4/114]:MediaPathEventMessage
Sep 18 23:37:32.456: ephone-5[4/114]:MediaPathEventMessage
Sep 18 23:37:32.460: ephone-5[4/114]:MediaPathCapabilitiesMessage
Sep 18 23:37:32.580: ephone-5[4/114][SEP18339D15DA58]:Skinny IP port 3500 set for socket [114]
Sep 18 23:37:32.584: ephone-5[4/114]:ButtonTemplateReqMessage
Sep 18 23:37:32.584: ephone-5[4/114][SEP18339D15DA58]:ButtonTemplateReqMessage get maxNumberOfLines 2
Sep 18 23:37:32.584: ephone-5[4/114]:ButtonTemplateReqMessage waiting for Caps
Sep 18 23:37:32.584: ephone-5[4/114]:StationSoftKeyTemplateReqMessage
Sep 18 23:37:32.584: ephone-5[4/114]:StationSoftKeyTemplateResMessage
Sep 18 23:37:32.588: ephone-5[4/114]:StationSoftKeySetReqMessage
Sep 18 23:37:32.588: ephone-5[4/114]:StationSoftKeySetResMessage
Sep 18 23:37:32.588: ephone-5[4/114]:StationConfigStatReqMessage
Sep 18 23:37:32.588: ephone-5[4/114]:waiting for Caps
Sep 18 23:37:32.592: ephone-5[4/114]:CapabilitiesRes received
Sep 18 23:37:32.592: ephone-5[4/114][SEP18339D15DA58]:Caps list 12
WideBand_256K 40 ms, is_mtp 0
G722_64k 60 ms, is_mtp 0
G711Ulaw64k 40 ms, is_mtp 0
G711Alaw64k 40 ms, is_mtp 0
G722_56k 60 ms, is_mtp 0
G722_48k 60 ms, is_mtp 0
ILBC 60 ms, is_mtp 0
G729AnnexB 60 ms, is_mtp 0
G729AnnexAwAnnexB 60 ms, is_mtp 0
G729 60 ms, is_mtp 0
G729AnnexA 60 ms, is_mtp 0
RFC2833 Dynamic Payload 1 ms, is_mtp 0
Sep 18 23:37:32.596: ephone-5[4/114]:Process pending button template
GATEWAY_2951#
Sep 18 23:37:32.596: ephone-5[4/114]:ButtonTemplateReqMessage
Sep 18 23:37:32.596: ephone-5[4/114][SEP18339D15DA58]:StationButtonTemplateReqMessage set max presentation to 6
Sep 18 23:37:32.596: ephone-5[4/114]:ButtonTemplateReq requesting fallback info
Sep 18 23:37:32.596: ephone-5[4/114]:Process pending ConfigStat
Sep 18 23:37:32.596: ephone-5[4/114]:StationConfigStatReqMessage
Sep 18 23:37:32.596: ephone-5[4/114][SEP18339D15DA58]:StationConfigStatMessage sent for device SEP18339D15DA58 (40/280)
Sep 18 23:37:33.712: ephone-(16)[109] StationRegisterMessage (4/4/201) from 192.168.8.91
Sep 18 23:37:33.712: ephone-(16)[109] Register StationIdentifier DeviceName SEP18339D158273
Sep 18 23:37:33.712: ephone-(16)[109] StationIdentifier Instance 1 deviceType 434
Sep 18 23:37:33.712: fSkinnyStationRegister deviceType 434 protocolVer = 0x85720014
Sep 18 23:37:33.712: StationJoinAndDirectTransferFeatureSupportMask set disable
Sep 18 23:37:33.712: StationDisableJoinOnTheSameLineFeatureMask set enable
Sep 18 23:37:33.712: StationDisableJoinAcrossLineFeatureMask set enable
Sep 18 23:37:33.712: StationDisableDirectTransferOnTheSameLineFeatureMask set enable
Sep 18 23:37:33.712: StationDisableDirectTransferAcrossLineFeatureMask set enable
Sep 18 23:37:33.712: ephone-16[15/109][SEP18339D158273]:stationIpAddr 192.168.8.91
Sep 18 23:37:33.712: ephone-16[15/109][SEP18339D158273]:stationIpv6Addr ::
Sep 18 23:37:33.712: ephone-16[15/109][SEP18339D158273]:maxStreams 5
Sep 18 23:37:33.712: ephone-16[15/109][SEP18339D158273]:From Phone raw protocol Ver 0x85720014
Sep 18 23:37:33.712: ephone-16[15/109][SEP18339D158273]:protocol Ver 0x85720014
Sep 18 23:37:33.712: ephone-16[15/109][SEP18339D158273]:phone-size 36128 dn-size 1024
Sep 18 23:37:33.716: ephone-(16) Allow any Skinny Server IP address 192.168.8.8
Sep 18 23:37:33.716: ephone-16[15/109][SEP18339D158273]:Found entry 15 for 18339D158273
Sep 18 23:37:33.716: ephone-16[15/109][SEP18339D158273]:phone SEP18339D158273 re-associate OK on socket [109]
Sep 18 23:37:33.716: %IPPHONE-6-REGISTER_NEW: ephone-16:SEP18339D158273 IP:192.168.8.91 Socket:109 DeviceType:Phone has registered.
Sep 18 23:37:33.716: Phone 15 socket 109
Sep 18 23:37:33.716: Skinny Local IP address = 192.168.8.8 on port 2000
Sep 18 23:37:33.716: Skinny Phone IP address = 192.168.8.91 52365
Sep 18 23:37:33.716: ephone-16[15/109][SEP18339D158273]:Signal protocol ver 17 to phone with ver 20
Sep 18 23:37:33.716: ephone-16[15/109][SEP18339D158273]:Date Format M/D/Y
Sep 18 23:37:33.716: ephone-16[15/109]:RegisterAck sent to sockettype ephone socket 109: keepalive period 20 use sccp-version 17
Sep 18 23:37:33.716: ephone-16[15/109]:CapabilitiesReq sent
Sep 18 23:37:33.752: ephone-16[15/109][SEP18339D158273]:Skinny IP port 3500 set for socket [109]
Sep 18 23:37:33.752: ephone-16[15/109]:ButtonTemplateReqMessage
Sep 18 23:37:33.752: ephone-16[15/109][SEP18339D158273]:ButtonTemplateReqMessage get maxNumberOfLines 2
Sep 18 23:37:33.752: ephone-16[15/109]:ButtonTemplateReqMessage waiting for Caps
Sep 18 23:37:33.756: ephone-16[15/109]:StationSoftKeyTemplateReqMessage
Sep 18 23:37:33.756: ephone-16[15/109]:StationSoftKeyTemplateResMessage
Sep 18 23:37:33.756: ephone-16[15/109]:StationSoftKeySetReqMessage
Sep 18 23:37:33.756: ephone-16[15/109]:StationSoftKeySetResMessage
Sep 18 23:37:33.756: ephone-16[15/109]:StationConfigStatReqMessage
Sep 18 23:37:33.756: ephone-16[15/109]:waiting for Caps
Sep 18 23:37:33.764: ephone-16[15/109]:CapabilitiesRes received
Sep 18 23:37:33.764: ephone-16[15/109][SEP18339D158273]:Caps list 12
WideBand_256K 40 ms, is_mtp 0
G722_64k 60 ms, is_mtp 0
G711Ulaw64k 40 ms, is_mtp 0
G711Alaw64k 40 ms, is_mtp 0
G722_56k 60 ms, is_mtp 0
G722_48k 60 ms, is_mtp 0
ILBC 60 ms, is_mtp 0
G729AnnexB 60 ms, is_mtp 0
G729AnnexAwAnnexB 60 ms, is_mtp 0
G729 60 ms, is_mtp 0
G729AnnexA 60 ms, is_mtp 0
RFC2833 Dynamic Payload 1 ms, is_mtp 0
Sep 18 23:37:33.764: ephone-16[15/109]:Process pending button template
Sep 18 23:37:33.764: ephone-16[15/109]:ButtonTemplateReqMessage
Sep 18 23:37:33.764: ephone-16[15/109][SEP18339D158273]:
GATEWAY_2951#StationButtonTemplateReqMessage set max presentation to 6
Sep 18 23:37:33.764: ephone-16[15/109]:ButtonTemplateReq requesting fallback info
Sep 18 23:37:33.764: ephone-16[15/109]:Process pending ConfigStat
Sep 18 23:37:33.764: ephone-16[15/109]:StationConfigStatReqMessage
Sep 18 23:37:33.764: ephone-16[15/109][SEP18339D158273]:StationConfigStatMessage sent for device SEP18339D158273 (40/280)
Sep 18 23:37:33.864: ephone-16[15/109]:MediaPathEventMessage
Sep 18 23:37:33.864: ephone-16[15/109]:MediaPathEventMessage
Sep 18 23:37:33.864: ephone-16[15/109]:MediaPathCapabilitiesMessage
Sep 18 23:37:34.024: ephone-(12)[103] StationRegisterMessage (5/5/201) from 192.168.8.78
Sep 18 23:37:34.024: ephone-(12)[103] Register StationIdentifier DeviceName SEP18339D15DB89
Sep 18 23:37:34.024: ephone-(12)[103] StationIdentifier Instance 1 deviceType 434
Sep 18 23:37:34.024: fSkinnyStationRegister deviceType 434 protocolVer = 0x85720014
Sep 18 23:37:34.024: StationJoinAndDirectTransferFeatureSupportMask set disable
Sep 18 23:37:34.024: StationDisableJoinOnTheSameLineFeatureMask set enable
Sep 18 23:37:34.024: StationDisableJoinAcrossLineFeatureMask set enable
Sep 18 23:37:34.024: StationDisableDirectTransferOnTheSameLineFeatureMask set enable
Sep 18 23:37:34.024: StationDisableDirectTransferAcrossLineFeatureMask set enable
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:stationIpAddr 192.168.8.78
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:stationIpv6Addr ::
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:maxStreams 5
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:From Phone raw protocol Ver 0x85720014
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:protocol Ver 0x85720014
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:phone-size 36128 dn-size 1024
Sep 18 23:37:34.024: ephone-(12) Allow any Skinny Server IP address 192.168.8.8
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:Found entry 11 for 18339D15DB89
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:phone SEP18339D15DB89 re-associate OK on socket [103]
Sep 18 23:37:34.024: %IPPHONE-6-REGISTER_NEW: ephone-12:SEP18339D15DB89 IP:192.168.8.78 Socket:103 DeviceType:Phone has registered.
Sep 18 23:37:34.024: Phone 11 socket 103
Sep 18 23:37:34.024: Skinny Local IP address = 192.168.8.8 on port 2000
Sep 18 23:37:34.024: Skinny Phone IP address = 192.168.8.78 52440
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:Signal protocol ver 17 to phone with ver 20
Sep 18 23:37:34.024: ephone-12[11/103][SEP18339D15DB89]:Date Format M/D/Y
Sep 18 23:37:34.024: ephone-12[11/103]:RegisterAck sent to sockettype ephone socket 103: keepalive period 20 use sccp-version 17
Sep 18 23:37:34.024: ephone-12[11/103]:CapabilitiesReq sent
Sep 18 23:37:34.100: ephone-12[11/103][SEP18339D15DB89]:Skinny IP port 3500 set for socket [103]
Sep 18 23:37:34.100: ephone-12[11/103]:ButtonTemplateReqMessage
Sep 18 23:37:34.100: ephone-12[11/103][SEP18339D15DB89]:ButtonTemplateReqMessage get maxNumberOfLines 2
Sep 18 23:37:34.100: ephone-12[11/103]:ButtonTemplateReqMessage waiting for Caps
Sep 18 23:37:34.104: ephone-12[11/103]:StationSoftKeyTemplateReqMessage
Sep 18 23:37:34.104: ephone-12[11/103]:StationSoftKeyTemplateResMessage
Sep 18 23:37:34.104: ephone-12[11/103]:StationSoftKeySetReqMessage
Sep 18 23:37:34.104: ephone-12[11/103]:StationSoftKeySetResMessage
Sep 18 23:37:34.104: ephone-12[11/103]:StationConfigStatReqMessage
Sep 18 23:37:34.104: ephone-12[11/103]:waiting for Caps
Sep 18 23:37:34.112: ephone-12[11/103]:CapabilitiesRes received
Sep 18 23:37:34.112: ephone-12[11/103][SEP18339D15DB89]:Caps list 12
WideBand_256K 40 ms, is_mtp 0
G722_64k 60 ms, is_mtp 0
G711Ulaw64k 40 ms, is_mtp 0
G711Alaw64k 40 ms, is_mtp 0
G722_56k 60 ms, is_mtp 0
G722_48k 60 ms, is_mtp 0
ILBC 60 ms, is_mtp 0
G729AnnexB 60 ms, is_mtp 0
G729AnnexAwAnnexB 60 ms, is_mtp 0
G729 60 ms, is_mtp 0
G729AnnexA 60 ms, is_mtp 0
RFC2833 Dynamic Payload 1 ms, is_mtp 0
Sep 18 23:37:34.112: ephone-12[11/103]:Process pending button template
Sep 18 23:37:34.112: ephone-12[11/103]:ButtonTemplateReqMessage
Sep 18 23:37:34.112: ephone-12[11/103][SEP18339D15DB89]:StationButtonTemplateReqMessage set max presentation to 6
Sep 18 23:37:34.112: ephone-12[11/103]:ButtonTemplateReq requesting fallback info
Sep 18 23:37:34.112: ephone-12[11/103]:Process pending ConfigStat
Sep 18 23:37:34.112: ephone-12[11/103]:StationConfigStatReqMessage
Sep 18 23:37:34.112: ephone-12[11/103][SEP18339D15DB89]:StationConfigStatMessage sent for device SEP18339D15DB89 (40/280)
Sep 18 23:37:34.200: ephone-12[11/103]:MediaPathEventMessage
Sep 18 23:37:34.200: ephone-12[11/103]:MediaPathEventMessage
Sep 18 23:37:34.204: ephone-12[11/103]:MediaPathCapabilitiesMessage
Sep 18 23:37:34.696: ephone-(22)[147] StationRegisterMessage (6/6/201) from 192.168.8.89
Sep 18 23:37:34.696: ephone-(22)[147] Register StationIdentifier DeviceName SEP18339D158978
Sep 18 23:37:34.696: ephone-(22)[147] StationIdentifier Instance 1 deviceType 434
Sep 18 23:37:34.696: fSkinnyStationRegister deviceType 434 protocolVer = 0x85720014
Sep 18 23:37:34.696: StationJoinAndDirectTransferFeatureSupportMask set disable
Sep 18 23:37:34.696: StationDisableJoinOnTheSameLineFeatureMask set enable
Sep 18 23:37:34.696: StationDisableJoinAcrossLineFeatureMask set enable
Sep 18 23:37:34.696: StationDisableDirectTransferOnTheSameLineFeatureMask set enable
Sep 18 23:37:34.696: StationDisableDirectTransferAcrossLineFeatureMask set enable
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:stationIpAddr 192.168.8.89
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:stationIpv6Addr ::
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:maxStreams 5
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:From Phone raw protocol Ver 0x85720014
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:protocol Ver 0x85720014
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:phone-size 36128 dn-size 1024
Sep 18 23:37:34.696: ephone-(22) Allow any Skinny Server IP address 192.168.8.8
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:Found entry 21 for 18339D158978
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:socket change -1 to 147
Sep 18 23:37:34.696: ephone-22[21/-1][SEP18339D158978]:FAILED: CLOSED old socket -1
Sep 18 23:37:34.696: ephone-22[21/147][SEP18339D158978]:phone SEP18339D158978 re-associate OK on socket [147]
Sep 18 23:37:34.696: %IPPHONE-6-REGISTER_NEW: ephone-22:SEP18339D158978 IP:192.168.8.89 Socket:147 DeviceType:Phone has registered.
Sep 18 23:37:34.696: Phone 21 socket 147
Sep 18 23:37:34.696: Skinny Local IP address = 192.168.8.8 on port 2000
Sep 18 23:37:34.696: Skinny Phone IP address = 192.168.8.89 50111
Sep 18 23:37:34.696: ephone-22[21/147][SEP18339D158978]:Signal protocol ver 17 to phone with ver 20
Sep 18 23:37:34.696: ephone-22[21/147][SEP18339D158978]:Date Format M/D/Y
Sep 18 23:37:34.696: ephone-22[21/147]:RegisterAck sent to sockettype ephone socket 147: keepalive period 20 use sccp-version 17
Sep 18 23:37:34.696: ephone-22[21/147]:CapabilitiesReq sent
Sep 18 23:37:34.784: ephone-22[21/147][SEP18339D158978]:Skinny IP port 3500 set for socket [147]
Sep 18 23:37:34.788: ephone-22[21/147]:ButtonTemplateReqMessage
Sep 18 23:37:34.788: ephone-22[21/147][SEP18339D158978]:ButtonTemplateReqMessage get maxNumberOfLines 2
Sep 18 23:37:34.788: ephone-22[21/147]:ButtonTemplateReqMessage waiting for Caps
Sep 18 23:37:34.788: ephone-22[21/147]:StationSoftKeyTemplateReqMessage
Sep 18 23:37:34.788: ephone-22[21/147]:StationSoftKeyTemplateResMessage
Sep 18 23:37:34.788: ephone-22[21/147]:StationSoftKeySetReqMessage
Sep 18 23:37:34.788: ephone-22[21/147]:StationSoftKeySetResMessage
Sep 18 23:37:34.792: ephone-22[21/147]:StationConfigStatReqMessage
Sep 18 23:37:34.792: ephone-22[21/147]:waiting for Caps
Sep 18 23:37:34.796: ephone-22[21/147]:CapabilitiesRes received
Sep 18 23:37:34.796: ephone-22[21/147][SEP18339D158978]:Caps list 12
WideBand_256K 40 ms, is_mtp 0
G722_64k 60 ms, is_mtp 0
G711Ulaw64k 40 ms, is_mtp 0
G711Alaw64k 40 ms, is_mtp 0
G722_56k 60 ms, is_mtp 0
G722_48k 60 ms, is_mtp 0
ILBC 60 ms, is_mtp 0
G729AnnexB 60 ms, is_mtp 0
G729AnnexAwAnnexB 60 ms, is_mtp 0
G729 60 ms, is_mtp 0
G729AnnexA 60 ms, is_mtp 0
RFC2833 Dynamic Payload 1 ms, is_mtp 0
Sep 18 23:37:34.796: ephone-22[21/147]:Process pending button template
Sep 18 23:37:34.796: ephone-22[21/147]:ButtonTemplateReqMessage
Sep 18 23:37:34.796: ephone-22[21/147][SEP18339D158978]:
GATEWAY_2951#StationButtonTemplateReqMessage set max presentation to 6
Sep 18 23:37:34.796: ephone-22[21/147]:ButtonTemplateReq requesting fallback info
Sep 18 23:37:34.796: ephone-22[21/147]:Process pending ConfigStat
Sep 18 23:37:34.796: ephone-22[21/147]:StationConfigStatReqMessage
Sep 18 23:37:34.796: ephone-22[21/147][SEP18339D158978]:StationConfigStatMessage sent for device SEP18339D158978 (40/280)
Sep 18 23:37:34.900: ephone-22[21/147]:MediaPathEventMessage
Sep 18 23:37:34.900: ephone-22[21/147]:MediaPathEventMessage
Sep 18 23:37:34.900: ephone-22[21/147]:MediaPathCapabilitiesMessage
Sep 18 23:37:35.424: ephone-(26)[108] StationRegisterMessage (7/7/201) from 192.168.8.40
Sep 18 23:37:35.424: ephone-(26)[108] Register StationIdentifier DeviceName SEP18339D15DF43
Sep 18 23:37:35.424: ephone-(26)[108] StationIdentifier Instance 1 deviceType 434
Sep 18 23:37:35.424: fSkinnyStationRegister deviceType 434 protocolVer = 0x85720014
Sep 18 23:37:35.424: StationJoinAndDirectTransferFeatureSupportMask set disable
Sep 18 23:37:35.424: StationDisableJoinOnTheSameLineFeatureMask set enable
Sep 18 23:37:35.424: StationDisableJoinAcrossLineFeatureMask set enable
Sep 18 23:37:35.424: StationDisableDirectTransferOnTheSameLineFeatureMask set enable
Sep 18 23:37:35.424: StationDisableDirectTransferAcrossLineFeatureMask set enable
Sep 18 23:37:35.424: ephone-26[25/108][SEP18339D15DF43]:stationIpAddr 192.168.8.40
Sep 18 23:37:35.424: ephone-26[25/108][SEP18339D15DF43]:stationIpv6Addr ::
Sep 18 23:37:35.424: ephone-26[25/108][SEP18339D15DF43]:maxStreams 5
Sep 18 23:37:35.424: ephone-26[25/108][SEP18339D15DF43]:From Phone raw protocol Ver 0x85720014
Sep 18 23:37:35.424: ephone-26[25/108][SEP18339D15DF43]:protocol Ver 0x85720014
Sep 18 23:37:35.424: ephone-26[25/108][SEP18339D15DF43]:phone-size 36128 dn-size 1024
Sep 18 23:37:35.424: ephone-(26) Allow any Skinny Server IP address 192.168.8.8
Sep 18 23:37:35.424: ephone-26[25/108][SEP18339D15DF43]:Found entry 25 for 18339D15DF43
Sep 18 23:37:35.424: ephone-26[25/108][SEP18339D15DF43]:phone SEP18339D15DF43 re-associate OK on socket [108]
Sep 18 23:37:35.424: %IPPHONE-6-REGISTER_NEW: ephone-26:SEP18339D15DF43 IP:192.168.8.40 Socket:108 DeviceType:Phone has registered.
Sep 18 23:37:35.424: Phone 25 socket 108
Sep 18 23:37:35.424: Skinny Local IP address = 192.168.8.8 on port 2000
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09-19-2012 10:24 AM
Hello Roni,
I went through the information you sent, I looked at the SRST requirements and everything looks fine:
http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/requirements/guide/srs90spc.html
-2951: 1GB RAM and 512 MB Flash
-SRST: 15.2(2) // 9.0
-7942 Phones recommneded firmware: SCCP42.9-2-1S.loads
-There shouldn't be any reason to the 7942and 7965 to not get the lines.
-I found bug CSCte08121, that explains this behavior.
The workaround is to downgrade the firware on the phones to SCCP version lower than 17, you can try firmware 8.3 for both phones, I know it's pretty, old but is the only workaround I know.
--
Jorge Armijo
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