UC 540 Fax issue

nithin louis · ‎05-21-2012

Hi,

I have telephony setup with UC 540.I have to configure analog fax and I connected to the fxs port of the UC using RJ11.But after configuration fax calls not happening.Getting disconnecting ....shows Busy in telephone set while making calls to fax .

The Fxs port status same like on-hook whenever I am making call to fax(Connected to port 0/0/0) .I am attached Sh_run and debug Voice CCapi inout & Debug VPm signal.

My fax number 436 .

I am using the Version of UC 540 is UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(24)SB, RELEASE SOFTWARE (fc1)

CME version is 7.1

Router#sh voice port summ

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

=============== == ============ ===== ==== ======== ======== ==

0/0/0 -- fxs-ls up dorm on-hook idle y

0/0/1 -- fxs-ls up dorm on-hook idle y

0/0/2 -- fxs-ls up dorm on-hook idle y

0/0/3 -- fxs-ls up dorm on-hook idle y

0/2/0:15 01 isdn-voice up dorm none none y

0/2/0:15 02 isdn-voice up dorm none none y

0/2/0:15 03 isdn-voice up dorm none none y

0/2/0:15 04 isdn-voice up dorm none none y

0/2/0:15 05 isdn-voice up dorm none none y

0/2/0:15 06 isdn-voice up dorm none none y

0/2/0:15 07 isdn-voice up dorm none none y

0/2/0:15 08 isdn-voice up dorm none none y

0/2/0:15 09 isdn-voice up dorm none none y

0/2/0:15 10 isdn-voice up dorm none none y

0/2/0:15 11 isdn-voice up dorm none none y

0/2/0:15 12 isdn-voice up dorm none none y

0/2/0:15 13 isdn-voice up dorm none none y

0/2/0:15 14 isdn-voice up dorm none none y

0/2/0:15 15 isdn-voice up dorm none none y

0/2/0:15 17 isdn-voice up dorm none none y

--More-- 0/2/0:15 18 isdn-voice up dorm none none y

0/2/0:15 19 isdn-voice up dorm none none y

0/2/0:15 20 isdn-voice up dorm none none y

0/2/0:15 21 isdn-voice up dorm none none y

0/2/0:15 22 isdn-voice up dorm none none y

0/2/0:15 23 isdn-voice up dorm none none y

0/2/0:15 24 isdn-voice up dorm none none y

0/2/0:15 25 isdn-voice up dorm none none y

0/2/0:15 26 isdn-voice up dorm none none y

0/2/0:15 27 isdn-voice up dorm none none y

0/2/0:15 28 isdn-voice up dorm none none y

0/2/0:15 29 isdn-voice up dorm none none y

0/2/0:15 30 isdn-voice up dorm none none y

0/1/0 -- fxo-ls up dorm idle on-hook y

0/1/1 -- fxo-ls up dorm idle on-hook y

0/1/2 -- fxo-ls up dorm idle on-hook y

0/1/3 -- fxo-ls up dorm idle on-hook y

0/4/0 -- moh-imd up dorm idle idle y

50/0/2 1 efxs up dorm on-hook idle y

50/0/3 1 efxs up dorm on-hook idle y

50/0/4 1 efxs up dorm on-hook idle y

50/0/6 1 efxs up dorm on-hook idle y

50/0/44 1 efxs up dorm on-hook idle y

--More-- 50/0/45 1 efxs up dorm on-hook idle y

50/0/5 1 efxs up dorm on-hook idle y

50/0/5 2 efxs up dorm on-hook idle y

50/0/5 3 efxs up dorm on-hook idle y

50/0/5 4 efxs up dorm on-hook idle y

50/0/5 5 efxs up dorm on-hook idle y

50/0/5 6 efxs up dorm on-hook idle y

50/0/5 7 efxs up dorm on-hook idle y

50/0/5 8 efxs up dorm on-hook idle y

50/0/1 1 efxs up dorm on-hook idle y

50/0/1 2 efxs up dorm on-hook idle y

50/0/1 3 efxs up dorm on-hook idle y

50/0/1 4 efxs up dorm on-hook idle y

50/0/1 5 efxs up dorm on-hook idle y

50/0/1 6 efxs up dorm on-hook idle y

Please let me know anything missing from myside......

Thanks in Advance....

Nithin Louis.....

Ayodeji Okanlawon · ‎05-21-2012

Hi Nithin,

Can you describe your call setup. Where are you calling the fax machine from...

EG..PSTN---------->UC540-----Fax

or

CCM-------UC540---Fax

??

There is no debug voip Ccapi inout on the attached..

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nithin louis · ‎05-21-2012

Thanks for your reply.....Th call setup is PSTN----->UC540----->FAX

I have mentioned below the debug Voice CCAPI inout.......

calling number is : 933512183...and called number is 17386436(ext.length is 3 ie,436)

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2012.05.21 14:10:37 =~=~=~=~=~=~=~=~=~=~=~=

002635: May 21 21:08:07.827: //-1/E5F3C1D3816D/CCAPI/cc_api_display_ie_subfields:

cc_api_call_setup_ind_common:

cisco-username=

----- ccCallInfo IE subfields -----

cisco-ani=933512183

cisco-anitype=4

cisco-aniplan=1

cisco-anipi=0

cisco-anisi=3

dest=17386436

cisco-desttype=4

cisco-destplan=1

cisco-rdie=FFFFFFFF

cisco-rdn=

cisco-lastrdn=

cisco-rdntype=-1

cisco-rdnplan=-1

cisco-rdnpi=-1

cisco-rdnsi=-1

cisco-redirectreason=-1 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0

002636: May 21 21:08:07.827: //-1/E5F3C1D3816D/CCAPI/cc_api_call_setup_ind_common:

Interface=0x87C2D094, Call Info(

Calling Number=933512183,(Calling Name=)(TON=Subscriber, NPI=ISDN, Screening=Network, Presentation=Allowed),

Called Number=17386436(TON=Subscriber, NPI=ISDN),

Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,

Incoming Dial-peer=11, Progress Indication=NOT END TO END ISDN(1), Calling IE Present=TRUE,

Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1

002637: May 21 21:08:07.827: //-1/E5F3C1D3816D/CCAPI/ccCheckClipClir:

In: Calling Number=933512183(TON=Subscriber, NPI=ISDN, Screening=Network, Presentation=Allowed)

002638: May 21 21:08:07.827: //-1/E5F3C1D3816D/CCAPI/ccCheckClipClir:

Out: Calling Number=933512183(TON=Subscriber, NPI=ISDN, Screening=Network, Presentation=Allowed)

002639: May 21 21:08:07.827: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002640: May 21 21:08:07.827: :cc_get_feature_vsa malloc success

002641: May 21 21:08:07.827: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002642: May 21 21:08:07.827: cc_get_feature_vsa count is 1

002643: May 21 21:08:07.827: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

002644: May 21 21:08:07.827: :FEATURE_VSA attributes are: feature_name:0,feature_time:2283649280,feature_id:3920

002645: May 21 21:08:07.827: //3203/E5F3C1D3816D/CCAPI/cc_api_call_setup_ind_common:

Set Up Event Sent;

Call Info(Calling Number=933512183(TON=Subscriber, NPI=ISDN, Screening=Network, Presentation=Allowed),

Called Number=17386436(TON=Subscriber, NPI=ISDN))

002646: May 21 21:08:07.831: //3203/E5F3C1D3816D/CCAPI/cc_process_call_setup_ind:

Event=0x875C41B8

002647: May 21 21:08:07.831: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

Try with the demoted called number 6436

002648: May 21 21:08:07.835: //3203/E5F3C1D3816D/CCAPI/ccCallSetContext:

Context=0x8816F1DC

002649: May 21 21:08:07.835: //3203/E5F3C1D3816D/CCAPI/cc_process_call_setup_ind:

>>>>CCAPI handed cid 3203 with tag 11 to app "_ManagedAppProcess_Default"

002650: May 21 21:08:07.835: //3203/E5F3C1D3816D/CCAPI/ccCallProceeding:

Progress Indication=NULL(0)

002651: May 21 21:08:07.839: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

Try with the demoted called number 436

002652: May 21 21:08:07.839: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

002653: May 21 21:08:07.839: : updating existing feature vsa

002654: May 21 21:08:07.839: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:

002655: May 21 21:08:07.839: feature call basic

002656: May 21 21:08:07.839: //3203/E5F3C1D3816D/CCAPI/ccCallDisconnect:

Cause Value=17, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

002657: May 21 21:08:07.839: //3203/E5F3C1D3816D/CCAPI/ccCallDisconnect:

Cause Value=17, Call Entry(Responsed=TRUE, Cause Value=17)

002658: May 21 21:08:07.839: //3203/E5F3C1D3816D/CCAPI/cc_api_get_transfer_info:

Transfer Number Is Null

002659: May 21 21:08:07.975: //3203/E5F3C1D3816D/CCAPI/cc_api_call_disconnect_done:

Disposition=0, Interface=0x87C2D094, Tag=0x0, Call Id=3203,

Call Entry(Disconnect Cause=17, Voice Class Cause Code=0, Retry Count=0)

002660: May 21 21:08:07.975: //3203/E5F3C1D3816D/CCAPI/cc_api_call_disconnect_done:

Call Disconnect Event Sent

002661: May 21 21:08:07.979: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002662: May 21 21:08:07.979: :cc_free_feature_vsa freeing 881DB8F8

002663: May 21 21:08:07.979: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

002664: May 21 21:08:07.979: vsacount in free is 0

Router#

nithin louis · ‎05-21-2012

Hi,

Is this configuration is correct??or need any changes???

Thanks

Nithin Louis...

Ayodeji Okanlawon · ‎05-21-2012

Hi,

Do you have an analogue phone you can connect to the port 0/0/0. Can you check if you have a dial-tone on that port.

Can you also test with this xlation rule...

voice translation-rule 1

rule 4 /^17386436/ /436/

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nithin louis · ‎05-21-2012

Thank you once again for your quick response......i tried translation rule ...but the same result.....

Let me check with analog phone.....Have to arragnge that..will update you with the result......

If no ring tone we can have the conclusion that the card is faulty..?right?

Ayodeji Okanlawon · ‎05-21-2012

Probably, because its giving a busy signal. Can you try and do a shut/no shut on the voice-port.

voice-port 0/0/0

shut

no shut

and try again

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