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UC500 - Cant see a FXO card

Hi,

I have a  UC520-16U-4FXO-K9, the integrated 4 fxo works 100% fine.

I have try to add another FXO card with 2 port.  ( VIc card ) and I cant see the ports in the CLI.

note : the Led of the FXO are organge, I allready try to use another FXO card but same result.

Anyone knows why ?

here is the details of the show inv and sh diag

thanks guys :

sh ver

Version 12.4(11)XW

flash:uc500-advipservicesk9-mz.124-11.XW4

10 FastEthernet interfaces

2 terminal lines

4 Voice FXO interfaces   ( should be 6  - 4FxO and 2 FxO )

4 Voice FXS interfaces

1 Voice MoH interface

1 cisco service engine(s)


UC520#show inv
NAME: "UC520-16U-4FXO-K9  Chassis", DESCR: "UC520-16U-4FXO-K9  Chassis"
PID: UC520-16U-4FXO-K9 , VID: V01, SN: FHK114215GT

==========

UC520#sh diag

Slot 0:
        UC500 Mainboard 1FE, 8FE POE, Stacking FE, MOH, Port adapter
        Port adapter is analyzed
        Port adapter insertion time unknown

        Hardware Crypto Engine Details:
          The CHIP id is 0x10003
          The SEC revision no is 0x1

        EEPROM contents at hardware discovery:
        PCB Serial Number        : FOC11343WZB
        Hardware Revision        : 2.2
        Top Assy. Part Number    : 800-29314-01
        Board Revision           : C0
        Deviation Number         : 0
        Fab Version              : 02
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Processor type           : AD
        Hardware date code       : 0
        Chassis Serial Number    : FHK114215GT
        Chassis MAC Address      : 001b.8fab.48a0
        MAC Address block size   : 32
        CLEI Code                : TBD0000000
        Product (FRU) Number     : UC520-16U-4FXO-K9
        Part Number              : 73-10819-02
        Version Identifier       : V01
        EEPROM format version 4
        EEPROM contents (hex):
         FXO Voice IO Card:
        EEPROM contents at hardware discovery:
        Hardware Revision        : 3.1
        PCB Serial Number        : FOC11416M8P
        Part Number              : 73-10820-03
        Board Revision           : D0
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Deviation Number         : 0
        Product (FRU) Number     : UC520
        Top Assy. Part Number    : 800-28035-02
        CLEI Code                :
        Version Identifier       : V01
        EEPROM format version 4
        EEPROM contents (hex):
         PVDM Slot 0:
        32-channel (G.711) Voice/Fax PVDMII DSP SIMM PVDM daughter card
        Hardware Revision        : 4.0
        Part Number              : 73-8539-05
        Board Revision           : B0
        Deviation Number         : 0
        Fab Version              : 04
        PCB Serial Number        : FOC11374HZF
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Processor type           : 00
        Product (FRU) Number     : PVDM2-32
        Version Identifier       : V01
        EEPROM format version 4
        EEPROM contents (hex):
        

       VIC Slot 0:
        3rd generation - FXS DID Voice daughter card (4 port)
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-27474-02
        Board Revision           : D0
        Deviation Number         : 0
        Fab Version              : 01
        PCB Serial Number        :
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : VIC3-4FXS/DID
        Version Identifier       : V01
        CLEI Code                : TBD
        Longitudinal Calibration : 01 10 10 A4 8E 10 10 76
                                   64 10 10 7D 67 10 10 7A
                                   A2
        EEPROM format version 4
        EEPROM contents (hex):
    

        VIC Slot 1:
        2nd generation - FXO Voice daughter card (4 port)
        Hardware Revision        : 5.0
        Top Assy. Part Number    : 800-21589-02
        Board Revision           : A1
        Deviation Number         : 0-0
        Fab Version              : 04
        PCB Serial Number        :
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : VIC2-4FXO
        Version Identifier       : V01
        CLEI Code                : CNUIAPRAAA
        EEPROM format version 4
        EEPROM contents (hex):
   

    VIC Slot 2:
        Unknown WAN daughter card
        Unknown EEPROM ver 176
        EEPROM format version 176
        EEPROM contents (hex):
          0x20: B0 80 FF FF FF FF FF FF 00 1E FF FF FF FF FF FF
          0x30: 90 0A FF FF FF FF FF FF FF FF FF FF FF FF FF FF

    

   VIC Slot 4:
        One port MOH Voice Interface

        Built-in 9 ports Ethernet Switch with ILP Support for 8 ports
        Hardware: Marvell 88E6083 Chip   Revision: 1

        LTC4258 PoE controller#0:
        IC version: 0x4 Firmware revision: 0x0 Silicon revision: 0x0

        LTC4258 PoE controller#1:
        IC version: 0x4 Firmware revision: 0x0 Silicon revision: 0x0

        Onboard Service Engine: 0

Everyone's tags (6)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Advocate

UC500 - Cant see a FXO card

Philippe,

You need a VIC2 type card.

The VIC type hardware is older and not supported.

Sorry

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.

View solution in original post

4 REPLIES 4
Highlighted
Advocate

UC500 - Cant see a FXO card

Philippe,

Your router is not recognising your fxo hardware

Check you are using card from this table:-

Modular Support

Table 6 lists available modules and interface cards supported in the open slot.

Table 6. Modules and Interface Cards Supported in the Open Slot

Feature Benefit

VIC-4FXS/DID, VIC3-4FXS/DID 4-port VIC-FXS/DID (note that VIC3-4FXS/DID requires Cisco IOS Software release 12.4(20)T or later)

VIC2-FXS 2-port VIC-FXS

VIC2-2FXO 2-port VIC-FXO (universal)

VIC3-2FXS/DID 2-port VIC-FXS/DID (note that VIC3-2FXS/DID requires Cisco IOS Software release 12.4(20)T or later)

VIC2-4FXO 4-port VIC-FXO (universal)

VIC2-2BRI-NT/TE 2-port VIC card-BRI (NT and TE)

VWIC2-1MFT-T1/E1 1-port VWIC-T1/E1 for voice (ISDN PRI and CAS) - data is not supported

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.
Highlighted

Re: UC500 - Cant see a FXO card

Acampbell,

There is a sticker on it ; VIC-2FXO,...    ( also :  800-02495-01FO )

from your table you have VIC2-2FXO but not VIC-2FXO  ... I guess this should be the problem !? what do you think ?

      

Highlighted
Advocate

UC500 - Cant see a FXO card

Philippe,

You need a VIC2 type card.

The VIC type hardware is older and not supported.

Sorry

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.

View solution in original post

Highlighted

Re: UC500 - Cant see a FXO card

Sounds good, Thnaks

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