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Brendon Bell
Beginner

UC520 Hunt group configuration

I am struggling with a hunt group config.

The customer wants the main incoming line to go through 7660, 7675, 7674 then voicemail if unanswered.

I have achieved these steps through:

!

num-exp 5429010 7656

!

ephone-dn  1  dual-line

number 7660 no-reg both

pickup-group 1

label 7660

description Reception

name Weighbridge

corlist incoming unrestricted

huntstop channel

no huntstop

!

ephone-dn  6

number 7674 no-reg both

pickup-group 1

label Chloe 7674

description Chloe McIntosh

name Chloe

call-forward busy 7650

call-forward noan 7650 timeout 40

corlist incoming unrestricted

no huntstop

!

ephone-dn  7

number 7675

pickup-group 1

label Cordless - 7675

description Cordless

name Cordless

call-forward busy 7674

call-forward noan 7674 timeout 20

corlist incoming unrestricted

no huntstop

!

ephone-hunt 1 sequential

pilot 7656

list 7660, 7675, 7674

final 7650

timeout 25, 15, 25

no-reg pilot

statistics collect

present-call onhook-phone

!

Only problem is... it doesn't work!

When I phone in on the main line and a user picks up the call at 7660, I dial in again from another phone and get the busy (engaged) tone?

4 REPLIES 4

Brendon,

Try this..

ephone-hunt 1 longest-idle

pilot 7656

list 7660, 7675, 7674

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts

The customer wants 7660 to ring first and then hunt through the list if not answered or busy

longest-idle will not achieve this

Brendon can you try reduce the timer on the hunt pilot to

timeout 12, 12 12

Test again.

Also what happens if you make 7675 the first phone in the list and then test to se if the call hunts to the next phone when that phone is busy

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts

The issue was with my number translation.

The incoming number 5429010 was being translated to 010.

Then number expansion was taking 010 and sending it 7660.

I changed this tio send it to 7656 and all worked perfectly!

Thanks for your help,

Brendon.

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