UCCX 8 Backup Error

[Elie Bassil]

Hello,

I have a problem with the UCCX which displays error on the Backup page as per the attached:

•    UCCX System version: 8.0.2.11003-10

•    Installed on  Linux                    

admin: show version active

Active Master Version: 8.5.1.10000-26

Active Version Installed Software Options:

No Installed Software Options Found.

Note that the screenshot is a new status: ( the old one was showing “backup in progress” always for two weeks )

[Jonathan Schulenberg · Accepted solution]

Have you tried restarting the Cisco DRF Master and Cisco DRF Local services? It's on the Cisco Unified Serviciability UI Tools > Network Services menu.

[thisisshanky]

Like Jonathan said, restart these two services from Network services...if not i have seen sometimes you have to reboot the server to clear this up...

[Elie Bassil]

Hi,

Ok thanks I will try that, but will restarting those services have any effect on the system? Will there be any downtime?

10x,

E.B:.

[Jonathan Schulenberg]

No, restarting the DRF services will not be service impacting, at least in theory.