11-24-2017 02:05 AM - edited 03-17-2019 11:40 AM
Hello,
I have BE6000 and just completed CCM, CUC and CUP upgrade from 9.1 to 11.5.
However when I am trying to run UCCX upgrade I am getting the following error:
"Error encountered: The selected file is not valid. MD5 Hash Value: - "
I've tried to reinstall "ciscocm.version3-keys.cop.sgn" file and tried to restart UCCX but that didn't work.
Then I've tried different images ("UCSInstall_UCCX_11_5_1_UCOS_11.5.1.11001-34.sgn.iso" and "UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso") but still getting that error.
Does anybody know what could be the problem?
Thank you
11-24-2017 02:16 AM
That error message means the file is corrupt. Maybe the download process got interrupted and the file is not complete.
11-24-2017 02:20 AM
Hi,
you can use FastSum utility [goggle.com] to check MD5 value. you can compare the executed value with what is available on cisco site from where u are downloading image.
regds,
aman
11-24-2017 02:48 PM
Verified. MD5 value is correct.
11-24-2017 02:21 AM
I thought about that, but I've tried 2 different download of "UCSInstall_UCCX_11_5_1_UCOS_11.5.1.11001-34.sgn.iso" and also "
UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso".
04-30-2018 09:34 AM
Did you find answer to this issue? I'm having the same problem it seems
04-30-2018 02:58 PM
Hi there
Whats your upgrade path, if you are upgrading from 9.0(2)SU2/10.0(1)SU1 Releases you also have to install the refresh upgrade cop file (ciscouccx.refresh_upgrade_v1.11.cop.sgn) along with the (ciscocm.version3-keys.cop.sgn) on every node in the cluster.
please let me know if that helps
Hope this helps!
Cheers
Rath!
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05-01-2018 12:54 AM
Hi,
Yes upgraded to 9.0.2 SU3 (which I asssume must include the above) and upgrade to 11.6 is proceeding now
Thanks
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