UCCX: Error encountered: The selected file is not valid. MD5 Hash Value: -

[Sergey Lubenkov]

Hello,

I have BE6000 and just completed CCM, CUC and CUP upgrade from 9.1 to 11.5.

However when I am trying to run UCCX upgrade I am getting the following error:

"Error encountered: The selected file is not valid. MD5 Hash Value: -  "

I've tried to reinstall "ciscocm.version3-keys.cop.sgn" file and  tried to restart UCCX but that didn't work.  

Then I've tried different images ("UCSInstall_UCCX_11_5_1_UCOS_11.5.1.11001-34.sgn.iso" and "UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso") but still getting that error.

Does anybody know what could be the problem?

Thank you

[Leo Laohoo]

That error message means the file is corrupt.  Maybe the download process got interrupted and the file is not complete.

[Aman Soi]

Hi,

you can use FastSum utility [goggle.com] to check MD5 value. you can compare the executed value with what is available on cisco site from where u are downloading image.

regds,

aman

[Sergey Lubenkov]

Verified. MD5 value is correct. 

[Sergey Lubenkov]

I thought about that, but I've tried 2 different download of "UCSInstall_UCCX_11_5_1_UCOS_11.5.1.11001-34.sgn.iso" and also "
UCSInstall_UCCX_11_6_1_UCOS_11.6.1.10000-51.sgn.iso".

[rchaseling]

Did you find answer to this issue? I'm having the same problem it seems

[Ratheesh Kumar]

Hi there

Whats your upgrade path, if you are upgrading from  9.0(2)SU2/10.0(1)SU1 Releases you also have to install the refresh upgrade cop file (ciscouccx.refresh_upgrade_v1.11.cop.sgn) along with the (ciscocm.version3-keys.cop.sgn) on every node in the cluster.

please let me know if that helps

Hope this helps!

Cheers
Rath!

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[rchaseling]

Hi,

Yes upgraded to 9.0.2 SU3 (which I asssume must include the above) and upgrade to 11.6 is proceeding now

Thanks