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UCCX Script Enhancement - Current and Previous Menu Replay Option

cdottin123
Level 1
Level 1

I'd like to add the following menu options to a 8.0 UCCX call center script:

     "Press 9" to repeat these options

     "Press 8" to return to the previous menu

Hoping for something basic to tweak existing script... thanks!

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Add those cases on the Menu step and a label on both of the Menu steps. In the case of nine (9) use a goto step that returns to that menu's label. In the case of eight (8) use a goto that moves to the label of the higher-level menu step.

The Scripting and Development Series: Volume 2, Expression Language Reference for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1) document covers the available parameters for each of the steps in the palettes.