I'd like to add the following menu options to a 8.0 UCCX call center script:
"Press 9" to repeat these options
"Press 8" to return to the previous menu
Hoping for something basic to tweak existing script... thanks!
Add those cases on the Menu step and a label on both of the Menu steps. In the case of nine (9) use a goto step that returns to that menu's label. In the case of eight (8) use a goto that moves to the label of the higher-level menu step.
The Scripting and Development Series: Volume 2, Expression Language Reference for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1) document covers the available parameters for each of the steps in the palettes.
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