09-17-2012 11:24 PM - edited 03-16-2019 01:15 PM
Hi All,
We have CUCM and Presense server 8.0 here.
I have a user with a CUPC client who I have just upgraded his phone from a 7961 to a 9951 phone.
He is not able to control the new phone from the CUPC client.
I have allowed CTI control from the line extension, from the device, and on the user profile.
I associated the username to the device and associated the line number to the user.
I removed the old phone (7961) from his list of controlled phones under user configuration.
I checked his windows firewall and it is allowing Client Services Framework.
I also noticed that the line at the bottom of the CUPC has the tick box that says use Deskphone.
Shouldn't it say use Cisco 9951 in this line?
Please find a copy of the problem report generated.
Any help would be much appreciated.
regards
Amanda Lalli-Cafini
Solved! Go to Solution.
09-18-2012 04:01 AM
For those phones you have to add the permission "Standard CTI Allow Control of Phones supporting Connected Xfer/Conf" then it will work properly.
09-18-2012 04:01 AM
For those phones you have to add the permission "Standard CTI Allow Control of Phones supporting Connected Xfer/Conf" then it will work properly.
09-18-2012 01:12 PM
Hi Joe,
Thanks for that.
Please let me know where this permission "Standard CTI Allow Control of Phones supporting Connected Xfer/Conf" is configured at and I will add it.
Thanks very much
Regards
Amanda
09-18-2012 02:08 PM
It's under the end user configuration page (User Management > End Users) find the user that is having trouble controlling the phone then at the bottom of the page you'll see a groups/permissions section. Make sure that's added, also since it's a new phone make sure under the "Controlled Devices" the new phone has been added under the user too as a controlled device.
09-18-2012 07:52 PM
Hi Joe
Thank you so much.
Adding the Standard CTI Allow control of Phones supporting connected Xfer and conf group worked a treat.
regards
Amanda Lalli-Cafini
09-18-2012 04:31 AM
Hello Alalli,
I've open a thread about this a few weeks ago (https://supportforums.cisco.com/message/3728280#3728280)
I've for all users the Roles :
- Standard CTI Enabled
- Standard CTI Allow Control of Phones supporting Connected Xfer and conf
Still not working.
One detail : the users where it's not working have 4 shared lines. Those with only 1 line can control through CUPC.
11-23-2012 07:45 AM
For information : restart of CTI Manager service solved the issue.
JC,
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