04-03-2013 01:51 AM - edited 03-16-2019 04:34 PM
Hi
I did migration for unity from 1.x to 9.x , and the backup it is done by cobra tool and successfully but still the ELM license steps are not done at enterprise manager
my question is :
- when i go to system call handlers > greeting (english or arabic ...) > standard> i cant play or record the wav file , it is hidden (please see the attached files)
Do you think this problem from ELM license is not done ?
i tried in chrome browers and firefox and internet expolere but the same problem it is hidden button so i cant make play or record or upload wav files
how to solve this issue ?
Solved! Go to Solution.
04-03-2013 09:07 AM
Hi there,
Here are the listed bug conditions;
Conditions:
PC running Mozilla or Internet Explorer browser with JRE 7 (1.7.x)
So, you'll need to downgrade as nicely suggested by Yosh & Chris
Just search for;
"download java jre 6"
in your favourite search engine.
Cheers!
Rob
"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he"
- Stones
04-03-2013 06:09 AM
Any updates plz ?
04-03-2013 06:13 AM
It does not look like the greeting is enabled to play personal recorded greeting, can you check that to see if that helps?
Check "greeting enabled with not end date" and "my personal recording" radio buttons.
Check Usually this type of issue is a java issue, but I don't know if license would prevent it.
Chris
04-03-2013 06:23 AM
I agree with Chris this is usually a Java issue. You can try updating your Java and or using a different explorer.
Regards,
Yosh
04-03-2013 07:42 AM
regardin the java version :
version 7 update 17 (build 1.7.0) , i updated before two days
04-03-2013 06:28 AM
Hi there,
I agree with Chris and Yosh here (+5 folks )
There is also this bug related to Java;
CSCuf51788 - Media Master Popups do not work with JRE 7 and Mozilla / IE
Description
Details
9.1(0.1),8.6(2)
Status:
Open
Last Modified:
Mar 21,2013
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he"
- Stones
04-03-2013 07:38 AM
Hi rob
thanks for your reply
i tried in Inter explorer and chromo and Firefox , but all the same problem
regarding Workaround , it is not cleared for me , what i will do exactly to solve this issue plz ?
thanks
04-03-2013 07:42 AM
04-03-2013 07:43 AM
Dear Rob
regardin the java version in my laptop is :
version 7 update 17 (build 1.7.0) , i updated before two days
04-03-2013 07:45 AM
Have you tried from a different pc or laptop to rule out any java security policies.
Regards,
Yosh
04-03-2013 07:57 AM
Unity Connection does not work with Java 7, you will need to downgrade to Java 6 for it to work, no way around it as far as I know.
HTH,
Chris
04-03-2013 09:07 AM
Hi there,
Here are the listed bug conditions;
Conditions:
PC running Mozilla or Internet Explorer browser with JRE 7 (1.7.x)
So, you'll need to downgrade as nicely suggested by Yosh & Chris
Just search for;
"download java jre 6"
in your favourite search engine.
Cheers!
Rob
"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he"
- Stones
04-04-2013 01:43 AM
Dear Rob
i attached some files
i did downgrade to ver 6 but still the same problem
and i when i go to the greeting > enaglish/arabic> i can play or record or upload file
but i go greeting> englishor arabic > standard > the button it is hidden
what you think the problem ?
04-04-2013 10:34 PM
Hi Rob
Any updates plz ?
thanks
04-05-2013 05:54 AM
Hi there,
Sorry my friend but I'm running out of ideas here Did you
ever load the license files in ELM? There may be some restriction
that you are hitting in "Demo" mode.
Also, it may be time to open a TAC case if this is a production build.
You can open TAC Cases via CSC if you are the person who started the thread
VERSION 6 https://supportforums.cisco.com/docs/DOC-13613/diff?secondVersionNumber=6
1) What is the difference between creating a service request from within CSC vs. Cisco Support?
2) When can I open a Service Request from a discussion?
3) Why can’t I submit a service request on my non-English local community site?
4) Are there any future enhancements planned for this new capability?
5) Will an answer to my service request appear in my original discussion thread?
6) Am I the only one that can open a service request?
7) Can I attach files to my service request?
8) How may I provide feedback for this new capability?
Introduction
Cisco Support Community (CSC) users will now have the capability to open a Service Request (SR) from within CSC Discussions. This will provide a more user friendly experience along with ability to have all the context of a discussion thread tagged to your SR and available to TAC Engineers. This will enable a more efficient and thorough resolution to your service request.
#1) What is the difference between creating a SR from within CSC vs. Cisco Support?
By opening a SR from a CSC discussion, you ensure that a TAC engineer will have easy access to the corresponding discussion which will accelerate the resolution of the issue.
#2) When can I open a Service Request from within a discussion?
Provided you are logged in to CSC and have a support contract with Cisco, you will be able to open a SR from within a discussion that you have created. Click on the “Open Service Request” link located within the “Actions” widget on the right sight of the screen. A separate window will be launched from your browser opening the Service Request UI. Please refer to the Cisco Support page here to help answer any questions you may have on using the TAC Service Request Tool to open a SR.
#3) Why can’t I submit a service request on my non-English local community site?
For the initial phase, this feature is only being offered to the English community.
#4) Are there any future enhancements planned for this new capability?
Yes, there are plans to add capabilities and features in future phases and will be based primarily on customer feedback received about the initial phase.
#5) Will a resolution to my service request appear in my original discussion thread?
A resolution may be posted to the discussion provided a resolution was found and the service request was closed. You will also receive case resolution notifications via email.
#6) Am I the only one that can open a service request?
Yes, only the original author of a discussion thread may open a service request. That user must be a non-guest user and must also be logged in to CSC.
#7) Can I attach files to my service request?
Yes, please refer to http://www.cisco.com/web/tsweb/tsrt/create-help.html
#8) How may I provide feedback on this new capability?
Please feel free to provide feedback regarding this new capability.
https://supportforums.cisco.com/docs/DOC-13613
Cheers!
Rob
"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he"
- Stones
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