06-07-2011 01:10 PM - edited 03-16-2019 05:20 AM
Hello ,
we have unity connection 6.1.1.2000 - 3 , we are facing unity error " Out of memory" so frequently , when problem comes we are unable to Access untiy through web and CLI . hard reboot of the unity server is fixing this issue for some time.
please advise .
regards
Aslam
06-07-2011 01:19 PM
What platform are you running this on and are you following the guidelines for the sizing recommendations (users, VM ports, IMAP sessions, etc)??
HTH
java
If this helps, please rate
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06-07-2011 01:42 PM
hello ,
Platform is MCS 7816 i3 , could you tell me the recomending sizing ?? , i guess this the issue. because i have the following issues befor restarting the server :
out of memory : killed process 528 tomcat
out of memory : killed process 2117 tomcat
out of memmory : killed process 7250 tracecollection
out of memmory : killed process 7578 Java
regards ,
08-29-2016 05:27 AM
Did you find a solution?
08-29-2016 05:59 AM
Hi Mohamed,
Are you running the same 6.x version , MCS server model and facing the same issue?
Manish
08-29-2016 06:13 AM
Hi Manish,
we are running the Version 8.6.2.20000-76 and facing the issue as you can see here:
The server always runs into memory problems and goes down from time to time.
Best regards
Mohamed
08-29-2016 06:22 AM
Please make sure that the RAM, CPU and HDD settings are as per the 8.6 version. You should get the outputs of the following commands from the server to check for any errors / core dumps
utils diagnose test
utils core active list
If the issue persists after a reboot then get the Perfmon logs as well and contact TAC.
Manish
08-29-2016 06:42 AM
RAM, CPU and HDD is ok.
The commands show the following output.
Ok then, I will contact Cisco TAC.
Thank you very much
08-29-2016 06:45 AM
The outputs look good, no issues there. Yes, contacting TAC will help. They will require the traces / logs corresponding to the alerts, if the alerts are frequent then they should be able to get the required info easily.
Manish
08-29-2016 06:46 AM
Ok thank you very much for your fast help.
06-02-2017 05:09 PM
Hi Mohamed,
What was the fix in the end of it all?
06-14-2018 07:18 PM
Dear teams,
Did you fix in the end of it all?
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