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Participant

Unity Connection Error " Out of memory "

Hello ,

we have unity connection 6.1.1.2000 - 3 , we are facing unity error " Out of memory"   so frequently , when problem comes we are unable to Access untiy through web and CLI . hard reboot of the unity server is fixing this issue for some time.

please advise .

regards

Aslam

11 REPLIES 11
Hall of Fame Cisco Employee

Unity Connection Error " Out of memory "

What platform are you running this on and are you following the guidelines for the sizing recommendations (users, VM ports, IMAP sessions, etc)??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
Participant

Unity Connection Error " Out of memory "

hello ,

Platform is MCS 7816 i3 , could you tell me the recomending sizing ?? , i guess this the issue. because i have the following issues befor restarting the server :

out of memory : killed process 528 tomcat

out of memory : killed process 2117 tomcat

out of memmory : killed process 7250 tracecollection

out of memmory : killed process 7578 Java

regards ,

Beginner

Did you find a solution?

Did you find a solution?

Cisco Employee

Hi Mohamed,

Hi Mohamed,

Are you running the same 6.x version , MCS server model and facing the same issue?

Manish

Highlighted
Beginner

Hi Manish,

Hi Manish,

we are running the Version 8.6.2.20000-76 and facing the issue as you can see here:

The server always runs into memory problems and goes down from time to time.

Best regards

Mohamed

Cisco Employee

Please make sure that the RAM

Please make sure that the RAM, CPU and HDD settings are as per the 8.6 version. You should get the outputs of the following commands from the server to check for any errors / core dumps

utils diagnose test

utils core active list

If the issue persists after a reboot then get the Perfmon logs as well and contact TAC.

Manish

Beginner

RAM, CPU and HDD is ok. 

RAM, CPU and HDD is ok. 

The commands show the following output. 

Ok then, I will contact Cisco TAC.

Thank you very much

Cisco Employee

The outputs look good, no

The outputs look good, no issues there. Yes, contacting TAC will help. They will require the traces / logs corresponding to the alerts, if the alerts are frequent then they should be able to get the required info easily.

Manish

Beginner

Ok thank you very much for

Ok thank you very much for your fast help.

Beginner

Hi Mohamed,

Hi Mohamed,

What was the fix in the end of it all?

Re: Hi Mohamed,

Dear teams,

Did you fix in the end of it all?

Thank you and best regards,
John Phan.

- Cisco Webex Teams Ambassador.
- Telco Expert.
- Collaboration Engineer.
- Contact Center Specialist.
- CCIE Collaboration Written.

Skype: duong.phanthai
Mobile: +84909495658
https://www.linkedin.com/in/thai-duong-phan-5819549b
 
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