10-18-2017 03:20 AM - edited 03-17-2019 11:24 AM
I need to forward a large number extensions ( department) who some of which are unity users , some not ,to announcement as part of a migration. We need to set up an announcement en-bloc for all users obviously we can get the users individually to record a new VM message but we wish to do it for all user
"Our number have changed ,please dial our new main number"
All departments use Unity and use the same DN access number - we do not partition off Unity - it is a single system
I was looking to create a new VM profile, DN in CUCM and then assign it to the users who are moving and then set up per user to call forward to VM - current VM DN is say 8888 - which is used by all users and create a new VM Profile of say 1111
I then assign the new profile to the department which is migrating and set call forward and then use forwarding rules so then a call from a user’s extension is forwarded to the new VM Profile 1111 it hits the call forward rule
Direct rules handle calls from users and unidentified callers that are dialed directly to Unity Connection.
The predefined direct routing rules are:
Forwarded rules handle calls that are forwarded to Unity Connection from either a user extension or from
an extension that is not associated with a user account (such as a conference room). The predefined
forwarded routing rules are:
routed to the Opening Greeting.
So I was going to create two new rules –Forwarded and Direct with a routing rule of dialled number equals to 1111 which then send that either to a greeting of a mail box which plays the "Our number have changed ,please dial our new main number"
Will this work for users with mail boxes as well since the forwarding rule have a routing rule?
10-18-2017 05:49 AM
10-20-2017 02:51 AM
I didn`t use this method due to the following reason
Yes it works for users who do not have VM mail box however it fails if an user already have a Unity mail box
Our requirement was to override a users Unity Mail box and then play the genera message
In the end I created a new VM profile, DN and then set up routing rule of dialed number in Unity which then ignored a "users" mail DN and played our general mail box
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