12-16-2011 11:20 AM - edited 03-16-2019 08:34 AM
Hello,
I've a UCCX 8.6.1.20000-109. One server. Registered to a CM cluster 8.6.2-20000-2.
I'm getting this error "System is temporarily unable to complete your call" while calling an extension on CM diverted to VM.
I've installed the IT Locale but used it before without any problem.
It always worked fine and suddenly stopped.
Do you have any ideas?
thanks
12-16-2011 11:57 AM
Maybe the vm is full?
Did you check the status of the vm system?
Can you directly access the vm?
Sent from Cisco Technical Support iPhone App
12-16-2011 12:40 PM
Hi there,
I'm 99% sure this has to do with the locale files. For the time being I
would remove them;
This command deletes the specified locale and all of the associated files and settings from Connection.
Command syntax
delete cuc locale locale-id
Parameters
•locale-id represents the ID of the locale that you want to delete.
For a list of installed locales and their IDs, run the show cuc locales (Cisco Unity Connection Only) command. Be aware that locale IDs are case sensitive.
Usage Guidelines
Before you run this command, you must stop the Connection Conversation Manager and Connection Mixer services. After you run this command, you must restart the Connection Conversation Manager and Connection Mixer services.
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
Example
The following example deletes the en-GB locale and all of the associated files and settings.
delete cuc locale en-GB
#
en-GB uninstalled
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html#wp39459
Cheers!
Rob
12-18-2011 06:30 AM
Hello Rob,
I tried what you suggested but it didn't work.
I did found in the bugtoolkit what you mention but it was for Ucnx 8.5.
I think the problem was related with a subnet mask change I did.
Anyway I fixed it by reinstalling the whole system.
Many thanks
09-28-2018 01:05 AM
Hi Guys. This happened to me because I rebuilt unity and restored it to new hardware but didnt immediately install the configured locale. After installing the locale, the issue disappeared. I could of probably gone into System Settings / General Configuration / System Default Language (inc TTS) and set it back to English(United States) temporarly until I had installed the missing locale.
Cheers
J
10-24-2016 03:59 PM
Deleting/Re-adding users in CUC solved here.
Is not a good solution, but I didn't find any other.
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