Unity connection ugrading 8.5 to 9.1 fails

[shamkumar]

Hi Expert/Masters,

                             I am trying to upgrade unity connection form 8.5 to 9.1 it keep failing.

I installed refresh upgrade COP file  and regular upgrade process and it keep failing.

Please assist me where i am going wrong so i that can make it to 9.1 version.

I am attaching VM hardware summary and upgrade error.

Thank you and I apprecaite that.

[Aman Soi]

Hi Sham,

What is the detailed current version of UCxN and the COP file u are using?

regds,

aman

[shamkumar]

Aman,

          Here are the version details and COP file details..

Untiy Connection  version:

Cisco Unity Connection version: 8.5.1ES65.13900-65

COP file:

ciscocm.refresh_upgrade_v1.1.cop.sgn

When i installed COP file i was successful.

Upgrade IOS image file:

UCSInstall_UCOS_UNRST_9.1.1.20000-5.sgn

[clileikis]

Hi Shamkumar,

It appears you're upgrade file is the unrestricted version, more than likely you need the restricted version.

HTH,

Chris

[shamkumar]

Hi Chris,

            Tried restriction version"

UCSInstall_UCOS_9.1.1.20000-5.sgn.iso"

...and

            Here are the installation log file...I hope this will help to figure out..Thank you.

[Rob Huffman]

Hi there,

The error shown in the first attachment may be the cause;

Error encountered:This server is not supported for use with the version of Unity Connection

you are trying to install

You'll need to check the specs here;

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[Aman Soi]

Hi Sham,

I agree with Mr. Rob since the snapshots which u have pasted do not show anyhting related to RST/UNRST version.It points to server incompatibility.

can u share output of show version active from CLI of UCxN or first page of Unity connection from GUI?

For RST version : UCSInstall_UCOS_8.5.1.13900-5.sgn.iso
For UNRST version: UCSInstall_UCOS_UNRST_8.5.1.13900-5.sgn.iso

regds,

aman

[shamkumar]

Hi Aman,

              Version details

admin:show version active

Active Master Version: 8.5.1.13900-5

Active Version Installed Software Options:

ciscocm.refresh_upgrade_v1.1.cop

Thank you.

[shamkumar]

Hi Rob,

             I compared existing vm hardware which i am trying to upgrade to 9.1 by deploying new ovi template of 9.1 version from Cisco..I dont see any hardware compatibility issue coz i have more resources than min requirement for version 9.1 so i guess hardware is not the issue but as per server it says server  not supported.

For your reference I am attaching both template i.e. 8.5 upgrading to 9.1 and ovi from cisco 9.1 vm resource summary

Please compare and assist me please.Thank you. 

[Aman Soi · Accepted solution]

Hi Sham,

I have checked the snapshots .In above snapshot,1vCPU is there while in the bottom one , it is showing 2 vCPU.

For Unity Connection VM one CPU core must be idle/unused (it is actually being used by ESXi scheduler).

Please refer the URL for Sizing:

http://docwiki.cisco.com/wiki/Sizing_Guidelines

This could be one of the cause.

regds,

aman

[shamkumar]

Aman,

          Thank you so much Aman..I changed from 2CPU to 1CPU and upgrade was successful with no issues.I really appreciate your assitance.

I also apprecaite all other members replies and time too.Thank you so much.

Aman I have  a question for you do you Prateek Reddy? who worked for HCL on the DC and IPT project.

[Aman Soi]

Hi Sham,

Gr8 ... Your problem was resolved...

I am not aware.May be he is in Global Operations...

regds,

aman

[shamkumar]

May be..Thanks though.