09-27-2012 04:26 AM - edited 03-16-2019 01:25 PM
Hi We have a user, who isnt able to delete the voicemail from his cisco phone.
He has provided me the timestamp for the same.
I decided to use Cisco PCA , so when i try to go the end user on cisco unity connection and go this >> user basics>> password, settings, choose password >> i am not able to see a web application password download option.
cisco unity connection version is : 6.1.2 and we specifically need to delete a voicemail message ( solitary).
Appreciate some suggestion on this.
Whatever level you reach getting better never stops -- Sachin Tendulkar
09-27-2012 05:27 AM
Hi Abhishek,
Hope all is well my friend
Does the users COS have the licensed feature "access to Inbox"?
Cheers!
Rob
"Why not help one another on the way" - Bob Marley
09-27-2012 06:05 AM
Hi Rob,
Trying to lead an ideal life and learn .
How are you?
I tried checking the COS page and these options were not checked, since this is for a specific user ( not users), i hope this is not going to effect the other configurations adveresly ( which does not happen ideally), but i need your kind confirmation on this, as i am someone who does not make all the UC solutions decisions here, and have to get approval from other guys.
Whatever level you reach getting better never stops -- Sachin Tendulkar
09-27-2012 05:47 AM
Also, if you are authenticating through LDAP, you won't see the web app password (controlled by LDAP)
Gareth
09-27-2012 06:38 AM
Hi Gareth,
Thanks for this important part of information.
Whatever level you reach getting better never stops -- Sachin Tendulkar
09-27-2012 07:02 AM
Hi Abhishek,
Life is good my friend
Changes to the COS will effect all user's on that specific COS so
you may want to create a new COS with Inbox access and move
that user over at least temporarily. Check your licenses and see what's
available for;
Cisco Unity Inbox users
Cheers!
Rob
"Why not help one another on the way" - Bob Marley
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