Unmapped Exception Null when changing BLF Speed Dial

[Victor Circelli]

Hello,

We have a CUCM 8.5 running for more than 1 year withtout major issues.

In the last month, the following error occured two times.

When saving changed made on BLF Speed Dial (7900 phones with expansion modules, so, a lot of Speed Dial), it shows an error message that tells "Unmapped Exception Null", and all the Speed Dial configurations (that already exisists) are lost.

Made some research and found this document, that tells the browser version.

It states that IE 6 is supported (we're using IE6).

Did you saw this before?

Regards

[Rob Huffman · Accepted solution]

Hi Victor,

It could be this bug perhaps;

CSCtn65309 - BLF Speed Dial Unmapped Exception

Symptom:

Unmapped Exception Null received when editing/saving BLF Speed Dials.

Conditions:

Select any devices BLF Speed Dial extension on the phone configuration page.  Then highlight an

extension, right click with the mouse to Cut it, then right click to paste it into a different field

when being saved we get a "Unmapped Exception null"

Workaround:

Use Control-X and Control-V

Further Problem Description:

All versions of CUCM are affected. I personally tested 6.1.4, 7.1.3, 8.0.3, 8.5.1

Details

First Found in:                          (3)

7.1,8.0,8.5(1)

Status:

Fixed

Last Modified:

Nov 02,2012

Fixed in:                          (22)

9.0(0.95070.39),9.0(0.95070.38),9.0(0.95010.1)

8.6(1.99989.1),8.6(1.99986.1),8.6(1.97011.2)

8.6(1.97011.1),8.6(1.96000.51),8.6(1.96000.1)

8.6(1.95190.40),8.6(1.95050.1),8.6(1.95040.1)

8.6(1.95020.58),8.6(1.95020.1),8.6(1.10001.1)

8.6(1.10000.43),8.6(1.10000.1),8.6(0.99981.2)

8.6(0.98000.50),8.6(0.98000.16),8.6(0.95180.9)

1.0(0.98000.42)

Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Cheers!

Rob

"What you don't have you don't need it now" 

- U2

[David Hailey]

I thought this was a bug but no one can beat the legend in tracking them down!

[Rob Huffman]

Hailey,

How does that saying go.........

"Legend in his own mind" ...hahahaha!

Thanks buddy! +5 right back at ya.

Cheers!

Huff

"What you don't have you don't need it now" 

- U2

[Victor Circelli]

Thanks Rob!

I searched the Bug Tool Kit for "unmapped" or "exception" but this don't came to me.

Cheers!

[Rob Huffman]

Hi Victor,

You are most welcome my friend

I've been using the beta Bug Search Tool for most searches

these days and this is where the listed bug was identified;

BST

https://www.cisco.com/cisco/psn/bssprt/bss

Cheers!

Rob

"What you don't have you don't need it now" 

- U2