Upgrade paths and Software compatibility matrix

[richb1971]

Hi,

I'm really struggling to find the upgrade paths from 6.1(x) to 6.1.5 (or any other for that matter). I also cannot find the software compatibility matrix anywhere. Most URLs point me to the same page - http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html

but I cannot find either doc anywhere. I can see the hardware matrix but where are the upgrade paths and software matrix??

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html

These two are the same page which is of no help.

Rich

[Amer rajai Sha'er]

Hello,

You are upgrading within the same version (6.1) this is not considered as a major upgrade , this is a minor upgrade.

Amer

[richb1971]

Amer,

Thanks for reply. I realise its a minor version but where are software compat matrix and the upgrade path docs?

Rich

[Amer rajai Sha'er · Accepted solution]

Hello Rich,

The document has been removed from cisco web-site , i don't understand why ??????????????

Amer

[Amer rajai Sha'er · Accepted solution]

Hello ,

I found this somewhere online some time ago , it can helpful considering the circumstances

[richb1971]

Thanks Amer. I thought I was going mad. Very frustrating. Any reference to those docs takes you to a general compatibility page with no mention of them.

Hopefully someone from Cisco can explain......

[Amer rajai Sha'er · Accepted solution]

Hello Richard,

I will open a PDI for this , this is really major problem.

However i do have one document , it is a little bit old but it has the 6.1 maybe it can be helful. Attached..

Amer

[richb1971]

Thanks again Amer.

[richb1971]

Hi,

I'm trying to upgrade CUCM from 6.1.1 to 6.1.5 but get this message during start of upgrade:

upgrade_install.sh|Upgrade the system|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|-rwxr-xr-x    1 root     root        29874 May  5 14:05 /common/download/6.1.5.13900-4/Cisco/base_scripts/upgrade_manager.sh|<:DEBUG>
05/05/2011 14:09:39 upgrade_install.sh|Start upgrade manager|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|/common/download/6.1.5.13900-4/Cisco/base_scripts/upgrade_manager.sh type=upgrade             basepath=/common/download/6.1.5.13900-4             logfile=/var/log/install/install_log_2011-05-05.13.34.45.log             resultfile=/var/log/install/upgrade-results.xml|<:DEBUG>
05/05/2011 14:09:39 upgrade_manager.sh|Upgrade from 6.1.1.2000-3 not allowed|<:ERROR>
05/05/2011 14:09:39 upgrade_install.sh|Cleaning up download...|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|Removing /common/download/6.1.5.13900-4|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|Cleaning up rpm_archive...|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|Removing
14:09:39 upgrade_manager.sh|Upgrade from 6.1.1.2000-3 not allowed|<:ERROR>
05/05/2011 14:09:39 upgrade_install.sh|Cleaning up download...|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|Removing /common/download/6.1.5.13900-4|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|Cleaning up rpm_archive...|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|Removing /common/rpm-archive/6.1.5.13900-4|<:INFO>
05/05/2011 14:09:39 upgrade_install.sh|CSA Status = 0|<:DEBUG>
05/05/2011 14:09:39 upgrade_install.sh|/etc/init.d/ciscosec start|<:INFO>
05/05/2011 14:09:41 upgrade_install.sh|(CAPTURE) Starting ciscosec:  [  OK  ]|<:DEBUG>
05/05/2011 14:09:41 upgrade_install.sh|Stop IOWAIT monitor|<:INFO>

Then the upgrade fails. This is upgrading to 6.1.5.13900-4.

Any ideas?

[Rob Huffman]

Hi Rich,

Here is the info for the release you are trying to load 6.1.5.13900-4 which is 6.1(5)su3

NoteYou can only install this Service Update on Cisco Unified Communications Manager Release 6.1(3x), 6.1(4x), 6.1(5), 6.1(5)su1, 6.1(5)su2 or any 6.1(5)es from 6.1.5.11001-1 to 6.1.5.13036-1..

From the readme that links when you actually download the Software;

http://www.cisco.com/web/software/282074295/46481/cucm-readme-615su3.pdf

It looks like the base 6.1(5) version can be upgraded from 6.1(1x)

Upgrading From Cisco Unified Communications Manager Release 6.1(1x) or higher to Release 6.1(5) by Using the UCSInstall File

Because of its size, the UCSInstall iso file, UCOS_6.1.5.xxxx-x.sgn.iso, comprises two parts:

•UCSInstall_UCOS_6.1.5.10000-10.sgn.iso_part1of2

•UCSInstall_UCOS_6.1.5.10000-10.sgn.iso_part2of2

http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cucm/rel_notes/6_1_5/cucm-rel_note-615.html#wp396072

Cheers!

Rob

PS: I'm working on getting the "great" doc back online

[richb1971]

ITS BACK!!!! Woohoo 

Thanks Rob and anyone else who battered Cisco to get this resolved.

Rich

[Rob Huffman]

Hi Rich,

I agree my friend YAHOO!!

Here's the saga (we can thank Mary from Cisco for helping us all out here);

https://supportforums.cisco.com/message/3351891#3351891

Cheers!

Rob