Upgrading 69xx firmware - CUCM 7.1.3

[Brendan Marmont]

I'm having issues loading a firmware version to a cisco 6000 series ip phone.

Steps I have taken:

I've downloaded the latest version of firmware from cisco (cmterm-69xx-sccp.9-2-1-0-uns.cop.sgn)

Under OS Administration I ran the install/upgrade to install the image

Checking under Device Defaults, the Load information changed from SCCP69xx.8-5-3-0-uns to SCCP69xx.9-2-1-0-uns

As we don't want to affect too many phones, I edited the Load Information and entered SCCP69xx.8-5-3-0-uns

Restarted the TFTP service under OS Serviceability

I edited the Phone load Name on a test 6941 to use SCCP69xx.9-2-1-0-uns, applied config, the phone resets.

However the phone is still using an Active Load of 9.0.2.0 with an Inactive Load of 8.5.1.66.24?

WTH? I'm a bit confused where this device gets its load information from and how it has a later version than the device defaults, unless it shippped with a later version than our CM had perhaps.

Any advice would be appreciated!

Cheers,

Brendan

[clileikis · Accepted solution]

Hi Brendan,

Are you currently running the SCCP firmware on the 69XX or the SIP image?

HTH,

Chris

[clileikis · Accepted solution]

Also, it looks like you've downloaded the unsigned version of firmware.  I believe there is an issue moving from signed to unsigned versions of firmware.  Have you tried the signed version of firmware for the 69XX?

HTH,

Chris

[Brendan Marmont]

Tried all the steps again with the signed version, beauty it worked. Thanks for pointing that out!

[clileikis]

Great, glad it worked and thanks for the rating!

Chris

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