Verint on-demand Call Recording.

[joerunning]

We are currently recording all calls between CUCM 10.5 and Verint 15, which is working fine. I need to set up on-demand recording for a group of users but I don't know what soft-keys or buttons are available to allow the users to use this feature. Has anyone used this particular feature before?

[Jonathan Schulenberg · Accepted solution]

Reach out to Verint for support on this. There is a Record softkey in CUCM but I’m not aware if they support it.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_0_1/featureConfig/cucm_b_cucm-feature-configuration-guide_1201/cucm_b_cucm-feature-configuration-guide_1201_chapter_01010.html#CUCM_TK_CB45CA5B_00

[joerunning]

Hi, Jonathan. 

I have received documentation from Verint but is not detailed on how to set up the Cisco side. I'm told that it does work, but they aren't very forthcoming with details. I do have a softkey template with the record button on it and we are recording successfully on the Verint system. I need to get back to the lab and work more on it.

Thanks for your reply!

[garymcleanuk]

Still have issues? Dont forget the change the profile on the line for the voice recording.

You will have 3 options..

Automatic

Disabled

Selective

Use selective and then your soft button will work