Dear Fellows,
We have been receiving a call release issue on all FXO Ports.
The scenario is,
Customer Calls in on our Landline Number
The call gets connected and customer hears a welcome message but that call is not released until 3 minutes. Please see the mentioned below (plar : 3000)
Now another customer calls in, he has to wait in queue.
Our router shows the following status (Sh voice call status)
CallID CID ccVdb Port DSP/Ch Called # Codec Dial-peers
0xC4A 141F 0x46F5025C 0/2/1 0/5:1 *300xxxxxxx g729r8 21/29
0xC58 191F 0x46F58C4C 0/3/1 0/5:2 *213xxxxxxx g711ulaw 0/16
0xC5B 148E 0x46F4786C 0/1/1 0/5:4 3000 g711ulaw 0/9
Sh run of a specific voice port is as follows:
voice-port 0/1/0
timeouts call-disconnect 3
timeouts wait-release 3
connection plar 3000
description "xxxxxxx"
bearer-cap Speech
caller-id enable
The 3000 is our Music on Hold and it is being stuck on any voice port whenever our call manager/router is forwarding/disconnecting a call.
Can anyone provide their advice and help on this issue.
Regards,
Farhan.
