09-10-2015 12:39 PM - edited 03-17-2019 04:16 AM
We have a lot of analog extensions that can be accidentally left off hook for long periods. They are on VG350 gateways setup as SCCP to CUCM 10.5. When they are off hook, they have dialtone, followed by a call cannot be completed as dialed message, 20 seconds of busy/error tone, a delay, and then it repeats the call cannot be completed message.
Each time this repeats, a CDR record is generated for the phone off-hook. We have the zero duration flag set to false, but since this is considered an error, a CDR record is generated anyway.
Is there a way to have the phone just disconnect or stay in a busy state without repeating this loop and generated CDR records every minute?
09-10-2015 06:27 PM
Hi,
Not sure if this might work, but there are 2 timers you can configure on each voice-port:
timeouts call-disconnect
timeouts wait-release
Anyway, you can give it a try and see if it makes any change.
Hope it helps!
Regards,
Tere.
09-11-2015 12:46 PM
call-disconnect applies to FXO ports and not FXS ports. It had no effect.
wait-release had no effect.
I begin to think sccp FXS ports controlled by stcapp ignore most voice-port configuration statements.
09-12-2015 03:04 AM
Hi, may I know what signaling are you using? Loop start or ground start
09-14-2015 10:24 AM
We are using the FXS default, which I believe is Loop start.
09-14-2015 11:30 AM
Hi
Just wondering, what kind of application is this, that is causing FXS ports to go Off Hook and being stuck there?
Regards
09-14-2015 11:32 AM
We have hundreds of patient phones and patients aren't always careful to hang up their bed phones, especially since they use an electronic hook button.
03-23-2017 07:39 AM
I am having similar situation, were you able to solve this ?
09-24-2019 08:44 AM
09-20-2019 07:24 AM
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