voice gateway unreachable

[S Sadiq]

Vg224 status unknow on cucm this gateway contains ports for fax.

>not able to ping to vg224 other vg224 are pingable.
Main gateway is h.323 which is working fine

How to troubleshoot the VG224 why its not reachable ?

[Brandon Buffin]

Sounds like a network problem. Is your PC on the same subnet as the gateway? Could be a VLAN issue on the switch. Check IP address, subnet mask and gateway on the VG224.

Brandon

[S Sadiq]

My pc is on same subnet as that of gw.

[Chris Deren]

Connect to voice GW via console cable from your PC and investigate network connection.

Make sure the GW is not shutdown.

[S Sadiq]

ok but its on remote site will test the device.

Is there any way where I can take the logs from RTMT for call manager( which one I have select the services event logs or syslog) to isolate the exact issue with gateway.