Voice message recording

[lina.haddad]

Hello, 

I am a beginner in Cisco phone system.

I wanted to create a "prompt" .wav type voice message to integrate it into an UCCX script.

I need some help for these actions : 

I wanted to know how to register this message, save this message, send it and retrieve it? (eventually using my Cisco phone).

Thank you for your help.

Lina

[VON CLAWSON]

Hello Lina,

Please check out this post which has a script that you can use on your UCCX to record prompts.

https://community.cisco.com/t5/contact-center/uccx-11-0-prompt-recording-script/td-p/2821148

Hope that helps.

Thanks

[lina.haddad]

Hello Von Clawson,

Thank you for your answer.

[Nithin Eluvathingal]

Do you have a unity connection server, if yes you use call handler to record  by calling  to your deskphone. You can also save the recording to your PC.

[lina.haddad]

Hello Nithin, 

Thank you for your answer.

We have a unity connection server. How can i save the recording on my pc ? 

Lina

[TomMar1]

Once you have recorded the greeting into Unity go into that mailbox then the appropriate greeting.  Edit > Greetings > Standard, Holiday, Busy...You will see a player toward the bottom of that greeting page.  There is an Upload and a Download feature on the left side of the player.  Download the greeting to you PC.

[Nithin Eluvathingal · Accepted solution]

 Create a new call handler.

Go to Recorded Name

Put your extension number, so unity will call the extension once recording completed  save it.

once you saved you  will get option to download.

[lina.haddad]

Thank you. This solution helps me.