VoIP issues after IOS upgrade

[Kaushik Ray]

Hello I am seeing a strange issue;

There is a Hub Router with IOS version c2800nm-spservicesk9-mz.124-24.T3.bin

There are some remote sites that connects to this Hub Router and all the remote sites run CMEs.

All the IP Phones on them are 7942s.

All services were working fine.

I had a requirement to upgrade the IOS (as the Hub Router needs to run VPN) and I got hold of a new flash put in all the relevant files that exists on the old flash apart from the new IOS image which I put in as c2800nm-adventerprisek9-mz.150-1.M9.bin

Powered down the router

Swapped out the flash cards and powered up the router again.

Data traffic was working fine

But the IP phones on the remote sites started having problems. When I called out the numbers I could see them hitting the router but could not hear the other end.

Since they are CMEs I thought the onshore router IOS change would not have affected anything.

I reverted back to the old IOS and all services have been restored and Voice services back to normal.

I compared all the files between the old flash and new flash (which I have attached with this post) and all identical including the file size of each file

apart from the following (these files exist on the old one twice but once on the new flash)

78     2496963 Feb 27 2008 19:53:18 apps11.8-3-2-27.sbn

79     7821474 Jan 04 2008 11:36:00 apps37sccp.1-1-1-1.bin

80     2494499 Feb 27 2008 20:03:44 apps41.8-3-2-27.sbn

and the following file exists on the old one but not on the new one

81        9968 Dec 17 2008 22:52:00 xml-test.html

But I would not have thought that these would have caused issues all the phones are 7942 and both the old and the new flash cards have

82      531737 Jun 02 2010 12:58:44 cnu42.9-0-3TH1-22.sbn

83     2162646 Jun 02 2010 12:59:10 cvm42sccp.9-0-3TH1-22.sbn

84      343211 Jun 02 2010 12:58:58 dsp42.9-0-3TH1-22.sbn

85     1756858 Jun 02 2010 12:59:04 jar42sccp.9-0-3TH1-22.sbn

86         676 Jun 02 2010 12:58:26 SCCP42.9-0-3S.loads

87         680 Jun 02 2010 12:58:32 term42.default.loads

88         680 Jun 02 2010 12:58:38 term62.default.loads

89     4581763 Jun 02 2010 12:58:50 apps42.9-0-3TH1-22.sbn

Any advice on this will be much appreciated if I am missing something.

Look forward to your advice and guidance and many thanks in advance.

Regards

[Aman Soi]

hi Ray,

thanks for update.

can u share the show version /show flash from working router?

regds,

aman

[Kaushik Ray]

Aman

sh flash:

-#- --length-- -----date/time------ path

1     59478200 Nov 25 2013 10:53:14 c2811nm-adventerprisek9-mz.124-24.T3.bin

2       527849 Jun 26 2010 03:46:46 128MB.sdf

3      2496963 Feb 27 2008 19:53:18 apps11.8-3-2-27.sbn

4      7821474 Jan 04 2008 11:36:00 apps37sccp.1-1-1-1.bin

5      2494499 Feb 27 2008 20:03:44 apps41.8-3-2-27.sbn

6         9968 Dec 17 2008 22:52:00 xml-test.html

7         3412 Dec 17 2008 22:52:00 xml.template

8        16080 Aug 20 2004 05:58:00 Vibe.raw

9          870 Dec 17 2008 22:51:58 UPARROW.GIF

10         642 Feb 27 2008 20:04:32 term61.default.loads

11         642 Feb 27 2008 20:04:32 term41.default.loads

12         662 Feb 27 2008 19:54:04 term11.default.loads

13         662 Feb 27 2008 19:54:04 term06.default.loads

14        2431 Dec 17 2008 22:53:44 telephony_service.html

15         174 Dec 17 2008 22:51:58 Tab.gif

16         843 Dec 17 2008 22:51:58 SXICONAD.GIF

17         638 Feb 27 2008 20:04:30 SCCP41.8-3-3S.loads

18         658 Feb 27 2008 19:54:02 SCCP11.8-3-3S.loads

19       14160 Aug 20 2004 05:58:00 Sax2.raw

20       10800 Aug 20 2004 05:58:00 Sax1.raw

21       49986 Apr 23 2007 09:56:00 S00105000300.sbn

22         495 Mar 16 2006 23:27:34 RingList.xml

23        4000 Aug 20 2004 05:58:00 Ring7.raw

24        4000 Aug 20 2004 05:58:00 Ring6.raw

25        4000 Aug 20 2004 05:58:00 Ring5.raw

26        4000 Aug 20 2004 05:58:00 Ring4.raw

27        4000 Aug 20 2004 05:58:00 Ring3.raw

28        4000 Aug 20 2004 05:58:00 Ring2.raw

29        4000 Aug 20 2004 05:58:00 Ring1.raw

30        7200 Aug 20 2004 05:58:00 Pulse1.raw

31        9360 Aug 20 2004 05:58:00 Pop.raw

32        1347 Dec 17 2008 22:51:58 Plus.gif

33       15360 Aug 20 2004 05:58:00 Piano2.raw

34        8160 Aug 20 2004 05:58:00 Piano1.raw

35     2029545 Aug 29 2006 10:33:00 P00503021500.bin

36      350198 May 04 2005 14:08:00 P00405000700.sbn

37      349794 May 04 2005 14:08:00 P00405000700.bin

38      130228 Feb 27 2008 20:01:58 P00308000500.sbn

39      705536 Feb 27 2008 20:01:54 P00308000500.sb2

40         458 Feb 27 2008 20:01:36 P00308000500.loads

41      129824 Feb 27 2008 20:01:36 P00308000500.bin

42       78428 Dec 17 2008 22:51:58 normal_user.js

43        3866 Dec 17 2008 22:51:58 normal_user.html

44      496521 Mar 29 2004 11:40:00 music-on-hold.au

45       12720 Aug 20 2004 05:58:00 MusicBox.raw

46        4558 Dec 17 2008 22:51:58 LOGOHOME.GIF

47       16080 Aug 20 2004 05:58:00 KotoEffect.raw

48      315827 Feb 27 2008 20:04:30 jar41sccp.8-3-2-27.sbn

49      307192 Feb 27 2008 19:54:02 jar11sccp.8-3-2-27.sbn

50        8160 Aug 20 2004 05:58:00 Jamaica.raw

51       16080 Aug 20 2004 05:58:00 HarpSynth.raw

52       15840 Aug 20 2004 05:58:00 FilmScore.raw

53        6146 Dec 17 2008 22:51:58 ephone_admin.html

54      530601 Feb 27 2008 20:04:26 dsp41.8-3-2-27.sbn

55      326315 Feb 27 2008 19:53:58 dsp11.8-3-2-27.sbn

56       13440 Aug 20 2004 05:58:00 Drums2.raw

57        9600 Aug 20 2004 05:58:00 Drums1.raw

58         864 Dec 17 2008 22:51:58 downarrow.gif

59       16344 Dec 17 2008 22:51:58 DOM.JS

60        2823 Jul 02 2007 21:30:58 DistinctiveRingList.xml

61         953 Dec 17 2008 22:51:56 Delete.gif

62     2452629 Feb 27 2008 20:04:20 cvm41sccp.8-3-2-27.sbn

63     2387207 Feb 27 2008 19:53:54 cvm11sccp.8-3-2-27.sbn

64      341023 Apr 09 2007 16:02:00 CP7912080003SCCP070409A.sbin

66      547146 Feb 27 2008 20:03:52 cnu41.8-3-2-27.sbn

67      551014 Feb 27 2008 19:53:26 cnu11.8-3-2-27.sbn

68         490 Apr 14 2009 03:47:54 CME-locale-en_GB-English-7.0.1.1.tar.cfg

69       10800 Aug 20 2004 05:58:00 ClockShop.raw

70       16080 Aug 20 2004 05:58:00 Classic2.raw

71        8160 Aug 20 2004 05:58:00 Classic1.raw

72        1029 Dec 17 2008 22:51:56 CiscoLogo.gif

73       16040 Aug 20 2004 05:58:00 Chime.raw

74       12240 Aug 20 2004 05:58:00 CallBack.raw

75        8160 Aug 20 2004 05:58:00 Bass.raw

76        5040 Aug 20 2004 05:58:00 AreYouThereF.raw

77        5280 Aug 20 2004 05:58:00 AreYouThere.raw

78        3987 Dec 17 2008 22:51:56 admin_user.html

79      679306 Dec 19 2008 01:53:08 admin_user.js

80        8160 Aug 20 2004 05:58:00 Analog1.raw

81        8160 Aug 20 2004 05:58:00 Analog2.raw

82      531737 Jun 02 2010 12:58:44 cnu42.9-0-3TH1-22.sbn

83     2162646 Jun 02 2010 12:59:10 cvm42sccp.9-0-3TH1-22.sbn

84      343211 Jun 02 2010 12:58:58 dsp42.9-0-3TH1-22.sbn

85     1756858 Jun 02 2010 12:59:04 jar42sccp.9-0-3TH1-22.sbn

86         676 Jun 02 2010 12:58:26 SCCP42.9-0-3S.loads

87         680 Jun 02 2010 12:58:32 term42.default.loads

88         680 Jun 02 2010 12:58:38 term62.default.loads

89     4581763 Jun 02 2010 12:58:50 apps42.9-0-3TH1-22.sbn

32927744 bytes available (95809536 bytes used)

[dtran]

Hi Ray,

Were you able to resolve the issue ?

one thing you want to check is the h323-gateway voip bind srcaddr xxx.xxx.xxx.xxx. Try using the loopback interface for

h323-gateway voip bind srcaddr xxx.xxx.xxx.xxx

Hope that helps !!

Danny

[Kaushik Ray]

Danny Thanks for your reply.

the h323 binding is still in place after the IOS upgrade but had to revert back to the older IOS to restore VoIP services.

No have downloaded the c2811nm-adventerprisek9-mz.124-24.T3 image and waiting for a downtime to upload it into the flash and try once more.

will advice the outcome as soon as i have some