VOIP troubleshooting flow chart

[Brent Rockburn]

Hey guys!

Does anyone have or has anyone created a troubleshooting flow chart for their service desk? I'm looking for a basic chart, sort of a step 1. is the phone registered yes then this, no then this, that sort of thing.

Any help would be appreciated, thanks.

BR

[Brandon Svec]

This may be more detailed then your are thinking, but I guess voip troublhooting is not exactly simple.

An oldish doc from cisco.com:

http://www.cisco.com/application/pdf/paws/14081/voip_debugcalls.pdf

[clileikis]

Hi Brent,

Check out this one from Chesapeake Netcraftsman by other members on the board (Bill Bell/David Hailey) which sounds like what you may be looking for:

http://www.netcraftsmen.net/newsevents/recent-news/501-troubleshooting-voip-poster-available.html

HTH,

Chris