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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Enthusiast

VPN phone with incorrect time display in CM 9.1

Hi there,

I have CM 9.1 and I've been setting up VPN phones using the SSL VPN client.  The phones are working fine, but when I take the phone off the corporate network, the time display reverts to UTC, instead of the correct local timezone.

When I examine the config for the phone, it shows the correct time zone information:

<dateTimeSetting  uuid="{9ec4850a-7748-11d3-bdf0-00108302ead1}">

<name>DTG-MST</name>

<dateTemplate>M/D/YA</dateTemplate>

<timeZone></timeZone>

<olsonTimeZone>MST7MDT</olsonTimeZone>

</dateTimeSetting>

Any ideas why the phone reverts to UTC when taken off the corporate network?

Regards,


Brandon

Everyone's tags (3)
9 REPLIES 9
Hall of Fame Master

VPN phone with incorrect time display in CM 9.1

Is this SIP or SCCP phone?

What do you see when you browse the IP address of the phone?

Are you using device mobility by any chance and would phone be in roaming DP for example?

Chris

Enthusiast

VPN phone with incorrect time display in CM 9.1

Thanks for the reply.   It's a SCCP phone, no mobility is configured. It's in the same DP as the rest of the phones.    Can you clarify what you mean in regards to browsing the IP of the phone?

Hall of Fame Master

VPN phone with incorrect time display in CM 9.1

In a web browser enter the IP address of the phone and see what time shows there.

Chris

Enthusiast

VPN phone with incorrect time display in CM 9.1

Ah -- so you mean exactly what you mean   I tried browsing to the address before my last reply but it didn't return anything, so I figured there must be something else.   The phones that are on the network don't return anything either, though.  What should I see?

Hall of Fame Master

VPN phone with incorrect time display in CM 9.1

Change the "Web access" setting on the phone, reset it and you should be able to to browse the web service of the phone. Just wanted to see what time shows up on it, time-zone, etc.

Chris

Enthusiast

VPN phone with incorrect time display in CM 9.1

I enabled web-access and browsed to the device, and it shows the correct time zone as specified in the DP.

I face the same issue while

I face the same issue while the TFTP is set on the Anyconnect VPN phone and the phone is registered:

On the CUCM CLL (OS Administration):
Current timezone: Eastern European Summer Time (Europe/Athens)
Timezone version: 2015g

admin:show date
Fri Jul 28 15:34:28 EEST 2017

However at the GUI

Host Name CUCMPub
Date Fri Jul 28, 2017 12:35:26
Time Zone Europe/Athens

And at a Remote Anyconnected Phone I see the following UTC time

Time 5:36:50am
Time zone America/Los_Angeles
Enthusiast

VPN phone with incorrect time display in CM 9.1

Actually, I took the VPN phone off the network, and now when I browse to the phone it doesn't list a timezone, even though it had one when I was browsing it while on the network.

Enthusiast

VPN phone with incorrect time display in CM 9.1

We found the issue.

The ASA address pool was not giving out TFTP addresses, so the phones did not have TFTP server information.  Once we manually set the TFTP server information on the phones, the clock changed to the correct time.

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