Waiting tone for the second call

[g.doychev]

Hello,

Do you know if it is possible the Caller who rings to a dual-line DN with an active call on it, to hear a different signal (instead of normal ringing signal)?

Or if it's not, do you know some other way to understand that he/she is in a queue?

The platform is Cisco CallManager Express 8.6.

Thank you very much in advance.

[ronpatel]

Hi

Use Huntstop channel command under ephone-dn and this will let calling person know that phone is busy.

Ephone-dn 1 dual-line

Number 1001

Huntstop channel

Regards

Ronak Patel

Rate helpful posts.

[g.doychev]

I know this function, but if I use it the call cannot be answered, right? This is not the required scenario.

Thanks anyway!

[ronpatel]

Hi

Yes you are ture. I dont think we have any other option natively available in CME.

Regards

Ronak patel

[Gergely Szabo]

Hi,

you can play around with a TCL script but it might be painful to program it, or, give a try to BACD.

Or, if you have a Cisco Unity Express (CUE) module, it would give you even better options.

G.

[paolo bevilacqua]

You can use my script "selective ringback tone" for that. It can be acquired on the website mentioned in my profile.