Who is on the phone
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06-20-2013 03:15 PM - edited 03-18-2019 11:16 AM
Is there a way to see in real time who is one the phone? I have tried using the Real Time Monitoring Tool and it shows the number of calls but that is it. Also, the lag time is about 20 seconds from when a call is placed until it shows up in the RTMT.
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06-20-2013 04:20 PM
Hi
You can use third-party applications such as call reporting software to achieve this. For example you can use a feature called "live call view" in the following link below,
http://www.tri-line.com/en/products/call_logging_software/product_comparison.php
Please rate if this helps, by clicking the stars below.
Thanks
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06-20-2013 06:06 PM
nothing is available to that extend that comes out of the box
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