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Cisco Community Designated VIP Class of 2020

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Beginner

Who is on the phone

Is there a way to see in real time who is one the phone?  I have tried using the Real Time Monitoring Tool and it shows the number of calls but that is it.  Also, the lag time is about 20 seconds from when a call is placed until it shows up in the RTMT.

2 REPLIES 2
Beginner

Who is on the phone

Hi

    You can use third-party applications such as call reporting software to achieve this.  For example you can use a feature called "live call view" in the following link below,

http://www.tri-line.com/en/products/call_logging_software/product_comparison.php

Please rate if this helps, by clicking the stars below.

Thanks

VIP Advisor

Who is on the phone

nothing is available to that extend that comes out of the box




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