05-26-2012 12:05 AM - edited 03-16-2019 11:21 AM
Hi all,
I am now attempting to configure custom backgrounds on my 2811 router, which has phones consisting of 7971's, 7945's, 7975's, 7911's and 7941's. I have tried time and time again, and followed all guides, such as the one linked below, and still, just get "selections unavailable". Does anyone have a definate guide on how to accomplish this for multiple phone types without problems? (I have even used backgrounds.tar from Cisco's site, and still can't even get one of the standard Cisco images to appear, even though the xtract command sets it all up for me! (and yes I have been tftp-server flashing!
I have been going around in circles for the last 3 hours trying to get ONE custom image to appear on any phone, and it's frustrating the **** out of me!
I have set the images to the required pixels and everything.
Can someone please help?
Thanks,
Nic.
Solved! Go to Solution.
05-27-2012 07:37 PM
Nic,
Try this:
tftp-server flash:/Desktops/320x216x16/List.xml alias Desktops/320x216x16/List.xml
Worked for me with a similar issue.
Best,
David
Sent from Cisco Technical Support iPad App
05-26-2012 05:23 AM
Hi Nic
Basically you need to debug your tftp server, and watch what happens on the debug when you press buttons on the phone.
The process is basically:
You press the 'background' option
Phone requests the xml file
Phone parses the xml file and reads each thumbnail image from TFTP
You select an image
Phone downloads that image
If you are getting the selections unavailable, run debug tftp-server events on the router and ensure you are seeing the output (term mon etc)
Press backgrounds - you should see the phone attempt to get the XML file. If it fails, check your tftp server config
You should then see it grab the thumbnails - if you don't see this, it's likely your XML file is bad. Post it up here - any miscapitalisation or errors will simply not work.
Again, if you see errors downloading the thumbnails, your XML has been read OK, but the filenames are wrong or your TFTP server setup is not right.
Regards
Aaron
05-26-2012 05:51 PM
Hi Aaron,
This is what I have so far.
Dir Flash Output, Desktops output, and the 320x216x16 Output for the 7975 as follows:
Router#dir flash:
Directory of flash:/
1 drw- 0 Apr 1 2012 16:29:14 +10:00 GUI
20 drw- 0 Apr 4 2012 13:23:02 +10:00 EA
55 drw- 0 Apr 1 2012 15:23:54 +10:00 ATA
57 -rw- 883261 Apr 2 2012 12:23:02 +10:00 MOH-POP.au
58 drw- 0 Apr 6 2012 12:10:08 +10:00 Rings
74 drw- 0 May 26 2012 22:42:30 +10:00 Desktops
103 -rw- 64652888 Apr 1 2012 15:32:02 +10:00 c2800nm-adventerprisek9-mz.151-2.T1.bin
104 drw- 0 Apr 1 2012 14:41:36 +10:00 Phones
Router#dir flash:Desktops
Directory of flash:/Desktops/
85 drw- 0 May 26 2012 22:43:22 +10:00 320x216x16
100 -rw- 4473 May 26 2012 22:44:44 +10:00 TN-OP-Color.png
210 -rw- 42056 May 26 2012 22:45:28 +10:00 OP-Color-7975.png
203 -rw- 2089 May 26 2012 22:46:14 +10:00 TN-Cisco-Color-7975.png
101 -rw- 8156 May 26 2012 22:46:28 +10:00 Cisco-Color-7975.png
Router#dir flash:Desktops/320x216x16
Directory of flash:/Desktops/320x216x16/
76 -rw- 245 May 27 2012 11:12:06 +10:00 List.xml
TFTP Server Flash Commands as follows:
tftp-server flash:/Desktops/OP-Color-7975.png
tftp-server flash:/Desktops/TN-OP-Color.png
tftp-server flash:/Desktops/Cisco-Color-7975.png
tftp-server flash:/Desktops/TN-Cisco-Color-7975.png
tftp-server flash:/Desktops/320x216x16/List.xml
A copy of my List.xml File
URL="TFTP:Desktops/OP-Color-7975.png"/>
URL="TFTP:Desktops/Cisco-Color-7975.png"/>
And finally, an output of TFTP Debug
*May 27 01:26:03.626: TFTP: Looking for Desktops/320x216x16/List.xml
(That's all I get).
Any ideas?
Thank you!!
Nic.
05-27-2012 07:37 PM
Nic,
Try this:
tftp-server flash:/Desktops/320x216x16/List.xml alias Desktops/320x216x16/List.xml
Worked for me with a similar issue.
Best,
David
Sent from Cisco Technical Support iPad App
05-28-2012 03:59 AM
David,
Thank you so, so, so, so much! Nailed it in one! You have no idea how frustrating this was!
Thanks again
Nic.
05-28-2012 05:18 AM
+5 for you David,
Excellent work!
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