Cisco LMS 3.2 Database Issues

[aryarahul]

Hi,

i have installed lms 3.2 on widnows server 2008 R2 , when i try to access various services from console i get the message "DCR server is down or is inaccessible" and "JRM server is down or inaccessible" , i browsed some forums and came to know that in the database folder in Cscopx cmf.db files are created in cmf folder but i dont have any , more over when i try to create access to database by using dbaccess.pl i get the message "Could not execute on DSN=CMF"   , i also tried running startDb.pl but to no vail . Kindly help

[Gaganjeet Chug]

Hi Rahul,

Kindly share the pdshow output from command promot of the CiscoWorks Server like this :-

C:\pdshow > C:\pdshow.txt

Also, if you dont have cmf.db under CSCOpx\databases\cmf directory then it point to bad installation too. Kindly share the installation log that you could find on your C drive if your windows is installed on C drive. The name of the log file will be CiscoWorks_install_yyyymmdd.

Thanks,

Gaganjeet

[aryarahul]

THnks for the reply Gagan ,

I m havng some problems fetching the pdshow output from the server as it is giving the message "many process n queue try agian later" i accessed the cscopx\objects\db\win32 folder and from there initialised the databases using initdb command , the databases were then created and i then pasted those .db files in databases folder but still i am getting "DCR server not found  " JRM server down " , moreover when i try to reinitiallise the database it says databse cmf is not created. I looked at the pdshow outputs in various forums and all of them had IPMDBengine etc various dbengine processess in it but when i look at my processes i cant see any DBMengine process in it.I will post the pdshow output as soon as i can get it

[Gaganjeet Chug]

Hi Rahul,

As i suggested before :- Kindly share the installation log that you could find on your C drive if  your windows is installed on C drive. The name of the log file will be  CiscoWorks_install_yyyymmdd.

It looks like we might have the bad installation of CiscoWorks but I need to confirm this with the installation log.

Thanks,

Gaganjeet

[aryarahul]

Hi Gagan,

the pdshow and installation log file is attached below.

Thnks

[Gaganjeet Chug]

Hi Rahul,

As I suspected the installation was not good. I will definately suggest to re-install CiscoWorks from the scratch otherwise you might face more such issues down the road.

Also is it the only installation log on the server. Its expected to be around atleast more than 500kb. This installation file is too small.

Here are the error found in installation log :-

Executing command : Backup for cdone upgrade/reinstall:
C:\PROGRA~1\CSCOpx\bin\perl.exe -IC:\PROGRA~1\CSCOpx\objects\perl5\lib C:\PROGRA~1\CSCOpx\bin\backup.pl C:\LMSBAC~1\0\AUTOMA~1\CMFBAC~1 C:\LMSBAC~1\0\AUTOMA~1\CMFBAC~1\backup.log
INFO: Going to execute the command: C:\PROGRA~1\CSCOpx\bin\perl.exe -IC:\PROGRA~1\CSCOpx\objects\perl5\lib C:\PROGRA~1\CSCOpx\bin\backup.pl C:\LMSBAC~1\0\AUTOMA~1\CMFBAC~1 C:\LMSBAC~1\0\AUTOMA~1\CMFBAC~1\backup.log  > C:\Users\ADMINI~1\AppData\Local\Temp\2\{8EB8CEAB-62EA-47AB-ADE3-274CF5BA88F0}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\cmfbackup.out 2> C:\Users\ADMINI~1\AppData\Local\Temp\2\{8EB8CEAB-62EA-47AB-ADE3-274CF5BA88F0}\{11B8350D-559C-45BE-8EDC-A7B2DA265F7F}\cmfbackup.err
-----CMF BACKUP OUTPUT
----- CMF BACKUP OUTPUT is empty
ERROR: Cmf Backup Failed.
INFO: Retry backup dialog
******Start of Proceed or Retry or Exit option, if  Backup fails*******
Backup failed. Please look at C:\LMSBAC~1\0\automaticbackup\cmfbackup\backup.log for the reason for failure
INFO: User selected EXIT
QUESTION:Exit Setup
The installation will now exit. Are you sure you want to exit the installation?

Click Yes to exit installation.
Click No to resume installation.
USER ANSWER: YES
INFO: Installation finished at 17:01:21 ,Fri 02/18/2011  ,India Standard Time
===================- Possible Warnings/Errors Encountered -===================
ERROR: Cmf Backup Failed.

Thanks,

Gaganjeet

[aryarahul]

I had this as well in C  , this one is greater then 500kb , moreover did u checked the pdshow as well ? also during installation i didnt noticed any kind of error , is this an operating system issue i have Windows server 2008 R2

Thanks Again.

[Gaganjeet Chug]

Hi rahul,

This indeed have errors too

===================- Possible Warnings/Errors Encountered -===================
Warning: Current Disk Space (25604 MB) is less than the Recommended  Disk Space (26624 MB), which may affect performance.
ERROR: \lib\classpath\log4j-cs.properties does not exist.
ERROR: \MDC\tomcat\webapps\vnm\WEB-INF\classes\log4j-vnm.properties does not exist.
ERROR: dfmEpmDB registry entry does not exist, cache will remain default size.
ERROR: dfmFhDB registry entry does not exist, cache will remain default size.
INFO: User Selected to Reboot the Machine
Installation Completed at 13:47:40

Thanks,

Gaganjeet

[aryarahul]

does windows 2008 R2 has anything to do with this ?

also the processes in pdhow which dont have the dbengine for each of the databases are all due to installation error ? or we have to start something manually ?

Thanks

[Gaganjeet Chug · Accepted solution]

Hi Rahul,

The following Windows systems are supported in LMS 3.2:

•Windows Server 2003 Standard Edition

•Windows Server 2003 Enterprise Edition

•Windows Server 2003 R2 Standard Edition

•Windows Server 2003 R2 Enterprise Edition

•Windows Server 2003 Standard Edition with Service Pack 1 and 2

•Windows Server 2003 Enterprise Edition with Service Pack 1 and 2

•Windows Server 2003 R2 Standard Edition with Service Pack 1 and 2

•Windows Server 2003 R2 Enterprise Edition with Service Pack 1 and 2

•Windows Server 2008 Standard Edition with Service Pack 1 and 2

•Windows Server 2008 Enterprise Edition with Service Pack 1 and 2

Here is the list of supported platform for LMS 3.2

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/install/guide1/prereq.html#wp1113341

Windows 2008 R2 is not supported on LMS 3.2 however LMS 4.0 is now supported on Windows 2008 R2 Server after patching it from CCO.

Thanks,

Gaganjeet

[Gaganjeet Chug]

Hi Rahul,

Also if there are issues in the installation logs then its expected that few process will be down and therefore the functionality of Ciscoworks will be effected.

I will suggest you to install LMS 3.2 from the scratch on the supported platform and should work fine without any issues down the road.

Thanks

Gaganjeet

[aryarahul]

so i have been trying to install on the wrong operating system all this time .

I will try LMS 4.0 then , thanks a lot for ur assistance , i will let u know whether it worked or not .