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Detailed device report CSV exception

Hi community,

I have Ciscoworks LMS 4.0.1 on windows 2008 R2 and I have an error when I export the detailed device report in CSV format. the PDF export is OK.

The error page is the followind one:

<HTML><META HTTP-EQUIV="content-type" CONTENT="text/html;charset=utf-8">

<H1>HTTP Status 500 - </H1>
<HR SIZE=1 noShade>

<P><B>type</B> Exception report</P>
<P><B>message</B> <U></U></P>
<P><B>description</B> <U>The server encountered an internal error () that
prevented it from fulfilling this request.</U></P>
<P><B>exception</B> <PRE>java.lang.NullPointerException
com.cisco.nm.rmeng.inventory.reports.ui.action.InventoryReportsAction.perform(InventoryReportsAction.java:685)
org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
</PRE>
<P></P>

I'm using IE8 and according the documentation IE 8 is supported.

(http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/install/guide/instl.html#wp1585158)

Can you help to resolve the exception for CSV export? I haven't found nothing in the log indicating any serious problem

thank you

Fabrizio

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