Product Returns and Replacement (PRR) Tool users within TAC are encouraged to utilize the Customer Handoff feature to allow customers to complete the RMA. This will reduce the volume of customers fro...
Effective March 22nd, 2020, the Chat feature will be enabled in the Product Returns and Replacement (PRR) tool. This feature allows PRR users to initiate chats with Cisco's Logistics Service Center ag...
Effective March 8th, 2020, TAC Engineers who initiate RMAs in PRR will be required to enter a valid SR number or the user will not be allowed to proceed with RMA creation. TAC users will only have the...
Users of Cisco's PRR (Product Returns and Replacement) tool will have a new capability following the March 8th, 2020 release. While the capability to cancel an RMA created in PRR that are in draft sta...
Users of Cisco's PRR (Product Returns and Replacement) tool will notice a new requirement following the March 8th, 2020 release. When an eligible labor RMA is created, the RMA creator will be required...
Users of Cisco's PRR (Product Returns and Replacement) tool will notice some minor changes to the layout and naming of certain fields in the "Site Information" page, starting on November 18th, 2019. ...
I would like to introduce you to a new process flow called Intelligent RMA Experience (IRE), which is available for a select few product families. As part of this process, we would like to leverage...
Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed c...
The newly redesigned Demo Zone on Cisco.com is open for business. If you're not sure how a Cisco product or software will support your business and technological needs - learn about it here first in ...
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On November 18th, 2017, you will enjoy a new proactive, intuitive, effortless and faster experience with the launch of the “Product Returns & Replacements (RMA)” landing page.
