Hello Community,
On a scenario with a Cisco 8800 Series phone on CUCM v11, that is has configured 2 lines (DN1 and DN2 were DN2 is a shared line) to always have DN1 as the primary line when the phone goes from off-hook to on-hook?
The reason that I am asking is because when I pick up the shared line (DN2) which is for example for Support and then hung-up, then the phone remains on that line (line 2) and not the DN1, which is my personal line. Consequently, I have to remember and manual switch from DN2 to DN1.
Is there any suggestion for configuration on the CUCM for this?
Thanks,
George
Solved! Go to Solution.
Is this what you are after:
Is this what you are after:
Thanks so much for your prompt response!
George