Always have DN1 as primary line on Cisco Phone

[George Sotiropoulos]

Hello Community,

On a scenario with a Cisco 8800 Series phone on CUCM v11, that is has configured 2 lines (DN1 and DN2 were DN2 is a shared line) to always have DN1 as the primary line when the phone goes from off-hook to on-hook?

The reason that I am asking is because when I pick up the shared line (DN2) which is for example for Support and then hung-up, then the phone remains on that line (line 2) and not the DN1, which is my personal line. Consequently, I have to remember and manual switch from DN2 to DN1.

Is there any suggestion for configuration on the CUCM for this?

Thanks,

George

[Dennis Mink · Accepted solution]

Is this what you are after:

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/92001-always-use-primary-line.html

[George Sotiropoulos]

Thanks so much for your prompt response!

George