ART stoped displaying call records.

[pambosch]

Dear All,

I have a CM3.1(2c) with ART installed. ART was working just fine but after a month or so of ART's installation, it does not display records. When I try to generate a new call report for any user ("Individual Bill" inside ART), it tells me that data is only available until March 10 and not after. However, if I search the CDR records inside ART, I can see all the call records, even the latest ones.

Does anyone had similar problem before?

Appreciate your help.

Thank

Pambos

[ryan.hicks]

I had the exact same problem. My database reached it's limit in ART. I did a purge of the database in ART and it started logging again!

[gprokscha]

We went to CM3.2.1 spB and ART (or CAR as it is now know) don't work no more. The plugin is installed but when you go to access the page it says "This page has expiered, click refresh ...".

Anyone had this when upgrading to 3.2.1 spb?

[casta]

Hello,

I have the same problem like you, I purged my database and know, when i ask a report, i have the message :

"Data is not available in the database"

Have you got a idear?

Thanks for all

[gaurban]

Just checking that you have made sure that the Call Diagnostics Enabled and the CDREnabled are both set to true in the Call Manager. Also make sure in ART (or CAR) that you have not disabled the CDR purge or the ART purge. Any changes to the ART settings will not take effect until midnight unless you stop and start the service.

Let us know

Gerri