- There isn't any way to uninstall the COP file that you have installed on your CUCM cluster already.
- In the attached screenshot I see that your DX80 is still having an active load ID of SIP firmware which should not be the case. It should show the active load ID of CE firmware only. I suspect that you have installed "cmterm-dx80-ce820-208-rel-no-defaults.cop.sgn" file instead of "cmterm-synergy-ce8_2_1_no_defaults.cop.sgn" file.
I am summarizing the steps to convert your DX80 from Android to CE. Please check and verify that you have following these steps:
1. Check that the DX device is running the Android-based software version 10.2.5.207 or later. If not, upgrade the device following normal procedures.
2. Update the Cisco UCM Device Package based on the version the Cisco UCM is running. Refer to the Cisco UCM documentation for details on installation. When the device pack is updated you can add the device types Cisco TelePresence DX70 and Cisco TelePresence DX80. These device types are reserved for DX70 and DX80 units that run CE software.
If you have multiple Cisco UCMs in a cluster, this cop file must be installed on each Cisco UCM, and all Cisco UCMs must be restarted.
3. Install the cop file, cmterm-synergy-ce8_2_0_no_defaults.cop.sgn, on Cisco UCM and restart the TFTP service. This file contains the software that converts from the Android-based software to CE software for DX70 and DX80 devices.
4. On CUCM Admin page > Device > Phone > Click the device’s name to open the Phone Configuration page.
The device type should be Cisco DX70 or Cisco DX80, and the DX Android-based software version (Active Load ID) must be 10.2.5.207 or later.
5. Enter the name of the CE software package in the Phone Load Name input field. You need software package sipdx70.ce820.rel.loads or later for DX70, and sipdx80.ce820.rel.loads or later for DX80.
6. Click Save, followed by Apply Config.
Now the DX device upgrades to CE software for the first time. It takes approximately 10-15 minutes (depending on your set-up). You can check the Real-time Device Status toward the top of the Phone Configuration page.
Do NOT tap Get started in the Welcome screen that appears on the DX device when the new software is installed.
7. Go back to Cisco UCM, and check the Real-time Device Status towards the top of the Phone Configuration page. You will see that the device (Cisco DX70 or Cisco DX80) is Unregistered.
8. This is the old registration of the device (device type Cisco DX70 or Cisco DX80). You have to delete this device from Cisco UCM, and create a new device with device type Cisco TelePresence DX70 or Cisco TelePresence DX80.
You may want to make a copy of some of the fields for the existing device (for example the MAC address) to make it easier to create and register a new device. Take such a copy before you continue with the next step.
9. Click Delete, to remove the current device from Cisco UCM.
10. Click Add new to create a new device.
11. Select Phone Type Cisco TelePresence DX70 or Cisco TelePresence DX80, and fill in all the required fields in Cisco UCM, just like for any other device that runs CE software.
When you are done with entering the required details in Cisco UCM, click Save.
Go back to your physical DX device to continue.
12. Tap Get Started on the Welcome screen on the DX device.
If your DHCP is setup with option 150, DX will automatically connect with your CUCM else you have to manually provide the IP address/hostname of your CUCM in the Server Address input field, and tap Apply.
13. Tap Activate to continue.
14. Tap Done to finalise the setup.
Now, the DX device should be up and running on CE software.
