@Alex S did you ever get this resolved? I'm also having the issue after a recent upgrade from 10.5(2) to 11.6(1) ... View more

I'm having the same issue with PCCE 10.5(2). We had 1 of them yesterday and 2 of them today. Does anyone have any ways to fully prove that the telco provider is the one at fault? ... View more

So, I have a question regarding the Voice CSQ Summary, Since Midnight report (viewId= C8EF510810000140000000EB0A4E5E6B). I'm using the filter string of filterId=VoiceIAQStats.esdName= %CL20teamName. This supervisor that is logged in is the supervisor of two teams. That filter string is only showing the Voice CSQ Summary for one of the teams, not both. Anyone know how to show more than one CSQ Summary Report for multiple teams without statically setting the esdName to all of the teams explicitly, like team1, team2, team3. etc... Below is the entire gadget statement. <gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=100&viewId=C8EF510810000140000000EB0A4E5E6B&filterId=VoiceIAQStats.esdName=CL%20teamName</gadget> ... View more

I understand what you're saying about the Informix db. And to correct your assumption, we will not be constantly querying UCCX. We would run a couple things a couple times a week.  Main reasons this would be helpful. Since with UCCE you need a deployment vendor, we need to create scopes of works based on active agents. We have roughly 30ish call centers on our UCCX clusters ranging from 5 agents to 200 agents. They all run themselves differently, so we are working with a vendor to convert each call center, one at a time. I can get rough comparisons of how many agents are configured for a certain team, but not all them are actually agents. Someone at some point in time thought it would be good to configure all employees to have access to CAD and answer calls (for this one team). So there are roughly 580 agents configured, but only 200ish are active and only 140 are ever logged in at one time. We're just trying to pinpoint how much work will need to go into this conversion and gathering as much data as we can. I'm also running SQL queries to help clean up UCCX so when the vendor comes in to look at how things are currently configured, there will be less clutter in the system... Lets just say we are very few for our large infrastructure (like everyone out there) and we don't clean things up as often as we should. The appadmin can tell you a lot of things, but the SQL queries will help us get more accurate data. That's why everyone will probably see tons of posts about SQL questions. hah Hopefully this makes sense for my motive of needing SQL queries. :)  ... View more

This is all data we want to collect out of UCCX. ... View more