CTIOS Client Offline

[FRED ELLIOTT]

I cannot seem to get my client to go “ONLINE” When I log onto the client I get a warning that the CTI System is offline and that the logon has been queued. Below is the information from the CTIOS Server.

46:30.728 Accepted new client connection from host [10.197.1.12].

46:30.790 CLIENT_EVENT_REPORT_CONF

46:30.884 CNetPort(00D20930)::ReceiveData, recv, WARNING,, Connection to

Host[10.197.1.12], Connection reset by peer. (WSAECONNRESET), Error

Number(10054).

46:30.884 Connection disconnected, host [10.197.1.12].

46:30.915 CLIENT_EVENT_REPORT_CONF

46:54.478 [agent.-1.] AGENT_STATE_EVENT ( eUnknown )

Any ideas?

Fred Elliott

IT Resource Manager

Idaho Department of Labor

[geoff]

First of all, run ctitest to talk to the CTI server and make sure that you can log in to the CTI server OK. The CTI Object Server sits as a layer above this (as you probably know).

Next, make sure that the CTI OS is correctly binding to the CTI server - look at the CTI OS Driver trace. Have you correctly identified the CTI Server host and port? Do you have redundant CTI Servers? Both specified?

Regards,

Geoff

[adignan]

You may also want to verify you have full control rights to the HKCU/Software/Cisco Systems and HKLM/Software/Cisco Systems registry keys.

[FRED ELLIOTT]

Are you speaking from the client rights or from the server rights?

[adignan · Accepted solution]

client

[FRED ELLIOTT]

Here is the information I get out of the trace:

CTITest: open

CTITest: 14:41:27 Trace:

14:41:27 Trace: ... session #1 trying CTI Server on side A (10.100.7.183 port 42

027)

14:41:27 Trace: ... session #1 connected to side A after 0 ms.

14:41:28 Trace:

... session #1 opened after 0 ms. CCTime: 14:41:27 PGStatus: NORMAL Peripheral:

OnLine

14:41:28 Trace: SYSTEM_EVENT: Peripheral 5002 On-Line, CCTime: 14:41:27 PGStatus

: NORMAL

14:41:29 Trace: *** Unsolicited failure event, err:15 (E_CTI_CTI_SERVER_OFFLINE)

***

14:41:29 Trace: ... session #1 closed after 1 second

14:41:33 Trace: ... session #2 connected to side A after 0 ms.

14:41:33 Failed (Socket error 10053) reading from socket connection to Host 10.1

00.7.183, Service 42027.

Last API Error [10053]: An established connection was aborted by the software

in your host machine.

14:41:33 Trace: ... session #2 connection was closed

14:41:33 Trace: ... session #2 closed after 1 second

14:41:38 Trace: ... session #3 unable to connect to side A after 1031 ms.

14:41:38 Trace:

14:41:38 Trace: ... session #4 trying CTI Server on side B (10.100.7.184 port 43

027)

14:41:38 Trace: ... session #4 connected to side B after 0 ms.

14:41:38 Trace:

... session #4 opened after 0 ms. CCTime: 14:41:37 PGStatus: NORMAL Peripheral: