10-25-2005 08:25 AM - edited 03-13-2019 10:58 AM
During the day I receive 10-20 mail with these errors:
At xx:xx:xx on xx/xx/2005 on cluster xxxxx-Cluster.
Number of MediaListExhausted events exceed 0 within 60 minutes.
and
At xx:xx:xx on xx/xx/2005 on cluster xxxxx-Cluster.
Number of RouteListExhausted events exceed 0 within 60 minutes.
How worried should I be about these messages? What does they mean?
Thank you.
Best regards.
10-25-2005 09:21 AM
Both messages indicate that a device (probably a phone) tried use a resource from one of those lists and was unable to get one.
For a MediaList, examples would be Conferencing, MoH, Transcoders, etc. Check the MRGLs and verify you have devices using correct Media Resources and that they are all registered.
For RouteList, I believe this indicates that a device attempted to make a call and failed because there weren't any ports/channels,etc available to complete the call. So, it matched a Route Pattern, then failed to complete at the gateway. Perhaps you allow 9.xxxxxxxxxx, but you telco requires you to have a 1 (9.1xxxxxxxxxx)?
You should be able to go thru traces and find out by the time, what was trying to allocate that resource and why it failed.
Either case, the result the caller hears is a busy tone.
--Jon
10-25-2005 09:29 AM
Sorry but where Can I see traces? They must be activated? There is Cisco documentation about it?
Thank you.
11-03-2005 08:24 AM
Hi,
The trace files are in c:\Program Files\Cisco\Trace
Hope this helps.
Robert
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