05-18-2018 08:58 AM - edited 03-13-2019 10:15 PM
Hi all,
I have 7841 ipphones on a CUCM 11.x standalone server. We changed the CA root authority (so upload the tomcat, callmanager, CAPF and CTL certificates) and the new certificates are ok on the phones (CTL, ITL). The ipphones are registered, but there were still a problem with LSC installation, so I decided to make a factory reset to see....and when the ipphone cames back, it was written 'Error uploading user locale ; Error updating network locale'.
I don't know where it came from and how to solve it.....
Thanks
Gilles
05-22-2018 03:40 PM
Hi there
Are you using any locale on the phones. If yes, whats the locale you are using. Please try uploading the locale again and test.
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
05-26-2018 05:19 AM
Hi,
What do you mean with "are you using locale on the phones" ?
My phones settings on the callmanager are user and network locale = France.
On the OS admin page I have the locale user and combined network cop file installed and active.
The cluster is in mixted-mode and now the LSC are installed.
I have reloaded many times the phones and I have done a factory reset, but I still have the problem "error uploading user and network locale".
I have restart TFTP server, and after the CUCM have been restarted too.
Is there a way to see which files the phones cannot upload ?
I had a look on the CLI OS with "file list tftp *" and find many files and directory like "/france or fr_FR".
05-26-2018 06:44 AM
Hi there
Can you please share the exact CUCM version, cop file, Locale file and the phone firmware version. You can also check on phone status logs from ip phone web address.
Also double check the cop files and locales are installed on all nodes including subscribers.
Hope this helps
Cheers
Rath!
***Please rate helpful posts***
05-28-2018 12:06 PM
04-09-2019 03:07 AM
04-09-2019 04:26 AM
Have you tried reinstalling the locale COP files after the certificates were changed?
Maren
04-10-2019 07:21 AM
04-11-2019 01:54 AM
04-11-2019 01:51 AM
04-11-2019 02:13 AM
same issue when you re-install the cop files after the certificate regeneration ?
04-11-2019 02:52 AM
04-11-2019 04:58 AM
Ok, If no solution is found in 1 or 2 month, I 'll install french canadian...(I hope it will be compliance with the unity....customers would like to customaize the voicz mail box in french)...I'll advertise you here....thanks
07-16-2019 07:23 AM
Hi Gilles,
do you have any update about your issue? I've the same behavior after regenerate certificate.
Thank you
07-18-2019 02:48 AM
Hi, no I don't. I haven't change the cop file for canadian because I think we are going to upgrade the platform. I am waiting for the autorization to udgrade....it can takes months !
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