Hiding users in Corporated Directory

[Jesse Zepeda]

I need to find a way to keep users from displaying in the Corporate Directory. I am not using DC Directory. I am using Active Directory.

[billmacmillan]

When we were implementing our IPCC Enterprise system we asked that same question as some of the admin users for the IPIVR etc were showing. The answer we got was that this could not be done. We also have a Active Directory structure.

[jrezab]

Since IP phones can only search for a-z names, we prefix the user names with @ or some other character.

@jtapi @User

Since you are using AD, you could use ! or -

JR

[kthorngr]

For Active Directory you can use ADU&C and set the Description attribute of the user to "CiscoPrivateUser" without the quotation marks.

HTH,

Kevin

[aalejo]

Kevin:

If the directory is DC Directory?

Alex

[skilambi]

If the directory is DC directory make the first name blank and make the last name meaningful, as an example attendant console, make the last name attendantconsole and leave the first name blank and it will not be searchable in through the phones

[kthorngr]

Hi Alex,

Hiding users in DC Directory is documented in this DDTS:

CSCdz63349 - UserPrefs admin pages should expose Description field for user

Symptoms:

Using DC Direcotory it is not possilbe to hide users from Corporate Directory

as described in CSCdu07702, CSCdx05014. Using Active Directory this is possible

through Active Directory Users And Computers (ADU&C). This field should be

available for modification in the Callmanager web interface.

Condition:

Callmanager 3.2(2c). DCD Integrated install 2.24, or CustomerDirectoryPlugin

integrated with Active Directory.

Workaround:

For Active Directory:

Use ADU&C and set the Description attribute of the user to "CiscoPrivateUser"

without the quotation marks.

For DC Directory:

First, cut and paste the following 4 lines into a file called "hideuser.ldif"

text file, and save it in the C: drive of the publisher callmanager server.

dn: cn=[userid],ou=users,o=cisco.com

changeType: modify

replace: Description

Description: CiscoPrivateUser

set the [userid] to be the user you would like to hide. Example for the UserID

ctifw:

dn: cn=ctifw,ou=users,o=cisco.com

changeType: modify

replace: Description

Description: CiscoPrivateUser

Next run the following command from a cmd prompt on the publisher callmanager

server in order to set the description field in DC Directory.

ldapmodify -h -p 8404 -D "cn=Directory Manager,o=cisco.com"

-w -c -f hideuser.ldif

Further Problem Description:

The CTIFW user was present in CCM 3.1 and 3.2 for use by the Webattendant or

Telephony Call Dispatcher service. This user is not used with the new

Attendant Console. From 3.3 onwards, system users (or special users) are

filtered out from the search results. The users are filtered based on the

attribute "Description". If "Description" is CiscoPrivateUser, the user is not

displayed in search results from Corporate Directory or Users->Global Directory.

Kevin