We are looking at upgrading our Nortel ACD call centers to Cisco ICD. One of the requirements is readerboard support. Is anyone aware of a custom interface to accomplish this? The existing boards are made by Telecorp.
What's your existing interface and product from Telecorp? I couldn't tell much by way of their web site, most of the support stuff was id/password restricted. I'm doing this at another site using an application I wrote that displays ICD stats to a PC that is tied to a couple of large flat panel displays. I know it's not the same thing(display-wise) but if they publish an API or interface info we should be able to give it a shot.
Found out today, that ICD release 3.0.2 will support Message Boards. If your vendor can obtain connection via ODBC into ICD's MSDE-SQL database that has the real-time data then you should be okay.