IP Phone 7935 Password Reset

[jmujica]

Is there a way to enter admin setup in order to set the phone for factory default without knowing the administrator passcode??

It seems someone change the passcode and forgot about it.

TIA,

-Jose

[lfulgenzi]

I opened a case about this and they told me the only way would be to get a replacement unit if it is supported under SmartNet.

In otherwords, there is no user defined option to set back to factory defaults.

Crazy if you ask me.

[Timothy Graham]

Hi, Have had the same problem with a couple of 7935's after an upgrade of the code, it corrupted the admin password and was unable to acces the phone config, found a bug ID listed on cisco ( can not remeber ID off top of my head ) but you need to do **1 on the 7935, it will reboot and be back to factory defaults.

Cheers

Tim

[jmujica]

I already try that without any luck. Is there other way in order to reset the IP Phone to factory default without knowing the admin password?

TIA,

-Jose