IVR and play prompt continuous

[rnarayana]

Hello ,

I have IVR 3.x.I am getting some values from SQL using DBget step and these values are stored as string in IVR.When I create a "create genereted prompt" and try to play this string it spells out each letter instead of reading continously.Is there are way where these strings can be played continuously.

Lets say my string that was read from SQL is "Cisco",is it possible to continously play this instead of spelling each letter.

Thanks,

Radhika.

[venkasub]

Hi,

You can achieve this by having pre-recorded wav files for those strings. For Ex: record the string "Cisco' and save it as Cisco.wav. In the Script, do the following,

1. Lets say variable StrVar has the value "Cisco" from SQL.

2. Concetenate the StrVar variable with .wav and put the result in a string variable (Ex. FinalPrompt=StrVar + ".wav")

3. Play the string variable FinalPrompt using PlayPrompt Step.

Hope this helps.

Regards

Venkat

[rnarayana]

Hello Venkat,

If I have to get the address from SQL how do I do this.I cannot record all the addresses and store as a wav file right?

Thanks in advance.

[adignan]

Also keep in mind you could purchase the TTS license:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/step_ref/prompt.htm#11692

[adignan]

You wouldn't store the .wav file in SQL, you could however store the directory target to where the .wav file is stored on the CRS server.