In our IPCC solution, we have configured two VLAN: one for data (CallManager, CRS Server, etc), one for voice (IP phones). Both the Monitoring Server and CRS Server co-exist on the same machine.The supervisors can monitor/record agent calls which acc...
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Forum Posts
There is CCM version 3.3. There is AD with the cyrillic alphabet (2x it is byte coding). The idea to scrape them arrived in the lucid minds. It is not obtained. We read: "Caution: Using Katakana, Cyrillic, or other double- way of life character sets ...
Folks, Having diffculty in installing BAT and TAPS.I have a Pub and a SUB callmanager.all phones should register to subscriber by default.1) I should install BAT on the Pub right?2) I should install the CRA on the Pub or sub?3) I tried installi...
Hello. One of the sites I support is running an ICS 7750 for their phone system. A couple of months ago they had us put their phone system onto the normal network. At that time they were running a 1200 series router. I set the 7750 up to only push IP...
We are having weird problems with our fax and modems on our 2651xm gateway. We are using aal2 trunked lines to the telco and then our pbx connects to the gateway. The gateway is running 12.3-9. The problem is that I can send faxes but will not rece...
Conference server 1.22, How do we backup scheduled conferece ? It's in the SQL database. Does cisco has recommended backup methods as for CCM?We are planning to migrate the ccc to a new ccc server. Obviosly we'll migrate the scheduled conferece also....
We use WS-X6608-T1 blade as hardware conference and transcoder. We have T1 CAS H.323(Cisco3620) between CCM and PBX, that allow calls between Mitel Phone and IP Phone.If I set region G.711, I have no problem to call between IP Phone and Mitel phone...
Folks, Could someone please tell me the difference between PIN and Password settings under the User Menu. Also what is the URL to access the user configuration page.Thanks
Dealing with creatures of habit and custom can be a pain. In this case I have a number of users that find the current pickup group and call pickup features cumbersome.Is there a way to enable, through translation pattern or CTI port, the ability for...
Hi.I have a first XML Input item. Something like that<CiscoIPPhoneInput> <Title>Input1</Title> <Prompt>Prompt1</Prompt> <URL>xml2.aspx</URL> <InputItem> <DisplayName>displayname1</DisplayName> <QueryStringParam>param1</Query...
I am trying to find out if anyone else has had a problem with this upgrade and the Tomcat service on callmanager.I recently did and upgrade of the OS, and now I am running into problems with the java.exe server running at 100% CPU after I start the I...
Hello ,I have IVR 3.x.I am getting some values from SQL using DBget step and these values are stored as string in IVR.When I create a "create genereted prompt" and try to play this string it spells out each letter instead of reading continously.Is th...
Hello,I'd like to know if it's possible to pick up a voice call directed to a FAX machine connected to an ATA port ( CME 3.1 )I have a customer who receives some accidental calls to the FAX machine, they want to capture it from their 7960/7912 ip pho...
I am having cisco As5300/As5800.Want to use it for dial out in the following senario :From a PSTN I will Dial certain number say 180.My telco will route me to as5300/as5800 thro E1 PRI and will pick up a modem from modem pool of the router.From here ...
I am doing a conversion from CME to Call Man..I have CME phones on one vlan and Call Man phones on another Vlan..I can do 4 digit dialing on the CM to CME with a route plan that says 7xxx go to CME.My problem is we dial to sites by the same prefix 33...