Other Collaboration Subjects

Hello ,I have IVR 3.x.I am getting some values from SQL using DBget step and these values are stored as string in IVR.When I create a "create genereted prompt" and try to play this string it spells out each letter instead of reading continously.Is th...

Hello,I'd like to know if it's possible to pick up a voice call directed to a FAX machine connected to an ATA port ( CME 3.1 )I have a customer who receives some accidental calls to the FAX machine, they want to capture it from their 7960/7912 ip pho...

I am having cisco As5300/As5800.Want to use it for dial out in the following senario :From a PSTN I will Dial certain number say 180.My telco will route me to as5300/as5800 thro E1 PRI and will pick up a modem from modem pool of the router.From here ...

I am doing a conversion from CME to Call Man..I have CME phones on one vlan and Call Man phones on another Vlan..I can do 4 digit dialing on the CM to CME with a route plan that says 7xxx go to CME.My problem is we dial to sites by the same prefix 33...

I am using CRA 3.1(1) on CCM 3.3(4). Presently using the standard aa.aef as the script. I want to create a new script or modify the aa to add some additional functionality. The requirement is like this. Now the aa.aef is giving me options only to dia...

Hello ,I have a external database which has a obbc connection to IVR.My question is if the user enters the date in any format how do we write in to SQL as a date format.Thanks in advance.Radhika

We have Rockwell ACD for the Call Center Agents. The agents use Cisco IP phones that are registered with the Callmanager 4.X cluster. The Rockwell and Callmanager use T1 PRI trunks to connect with each other. The 6608 T1 PRI gateways are programmed i...

Hey,My company just bought the IPCC Express enchanced version. Everything works well but now I have to work out our helpdesk story.We've got 13 helpdesk users and 4 incoming lines (thus 4 CSQ)For every line that comes in, I need a sort of linear grou...

Which is the frequency of the dial tone signal that the Cisco CallManager provide ?

Is it possible to have a gateway accept inbound voip dial-peer and send that call out another voip dial-peer? How might that configuration look?Thanks!

hello..does anyone knows how to start an app that can monitor the state of a group of lines?..mainly what i want to do is to install the app on the managers phones, so that they can monitor if the line of other managers are onhook or off hook, before...

Hi guys,Sorry for being slightly off-topic :o)I have a customer who has an old legacy SMDI voice-mail system. I'm a bit clueless as to what signalling protocol I should use on my connection gateway in order to fully support my customer's legacy voi...

What is the maximum number of Attendant Console sessions supported by CallManager 4.0 with a two server environment? I have a customer who has requirements for 45 Attedant Consoles. What would having a third CallManager do to the total capacity, woul...

I have 4 routers in my network between 3 remote sites and my main office.2 routers are Cisco 45002 routers are Cisco 2500.Linked throught a cloud of Frame Relay.With IOS very old that don't support QoS or CAR (Commited Access Rate) or class-map/map-c...

HI I have installed the callmanager 4.01sr2I want to install the callmanager 4.01sr2a.however,I run the program, some error occurs'At least one agent-implementing job is attempting to execute after a previous Failure' The process is exitI don't know ...