10-09-2019 11:44 PM
Hi Guys,
Is it possible to monitor active calls on Cisco CUCM deployment? Does Cisco provide this? Or is there any 3rd party software for this? I have seen this kind of software on Avaya where we can monitor which extension is calling to which number and for how long the call has been going on. So, it's a little bit different than CDR.
Thanks.
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10-15-2019 07:43 PM
Yes, CUBE is a feature of Cisco ISR Router.
If you would like to monitor real time SIP calls on CUCM, then you can do it using RTMT under Voice/Video > SIP Trace Log View > Real Time Data; which shows real time calls with calling number, called number, calling device and called device. You can use different search criteria. Here is the screenshot for your reference.
10-10-2019 05:25 AM
Hi,
Please check this post:
10-14-2019 06:48 PM
Hi Vajianath,
I already read the thread before posting this one. The command listed are missing some info that I want to see. Like it does not show the originated caller device. And I think this kind of info does not supposed to be showed at VG. And RTMT only shows the graph of line utilization.
10-15-2019 07:40 PM
Hi,
If you would like to monitor real time SIP calls on CUCM, then you can do it using RTMT under Voice/Video > SIP Trace Log View > Real Time Data; which shows real time calls with calling number, called number, calling device and called device. You can use different search criteria. Here is the screenshot for your reference.
10-16-2019 03:10 PM
10-16-2019 06:56 PM
It shows both live calls that are active as well as terminated calls.
10-16-2019 08:32 PM
Hi Anthony,
I already test the outcome on RTMT. The real Real Time Data window provides both ongoing and ended calls. The termination cause code will be different for the categories.
10-12-2019 10:12 AM
That sounds exactly like what the UCCX call center does - any chance that's what your looking for?
You can do this on the cube, but it's not what I'd call elegant.
10-14-2019 07:02 PM
Hi Mason,
I'm not sure regarding that one. I do not have hands on experience with UCCX call center before. And I googled the UCCX call center, so far I do not find what I want. Maybe need to dig a little bit deeper. :)
And regarding CUBE, may I know what is it actually? From what I read, it's a router (could be a VG). Is that right?
Basically what I need is the info of who is currently use the line. Maybe a device MAC address or the user's name.
10-15-2019 07:43 PM
Yes, CUBE is a feature of Cisco ISR Router.
If you would like to monitor real time SIP calls on CUCM, then you can do it using RTMT under Voice/Video > SIP Trace Log View > Real Time Data; which shows real time calls with calling number, called number, calling device and called device. You can use different search criteria. Here is the screenshot for your reference.
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