05-05-2006 12:57 AM - edited 03-13-2019 01:11 PM
after upgrading to 4.1.3 **#** is not rebooting the phones it goes through the dial plan and the digits fail
on 7912 we get a promt to click "yes" to reboot
05-05-2006 03:00 AM
Newer versions of firmware require pressing the settings key before the **#** sequence.
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05-05-2006 06:10 AM
Like said above, * and # can be dialed just like 0 - 9. So you have to hit the settings button and be on that screen and then press **#** to reboot the phone.
05-05-2006 08:15 AM
Hi Harrys,
Like Jeff and Sankar noted:
Resetting a Cisco IP Phone Model 7960 or 7940.
In previous releases, you could enter the reset code when a phone was on-hook at the main phone screen. With this release, you can no longer reset the phone from the main screen; instead, you must use the Settings screen or any other screen that does not accept user input. This new behavior results from a customer requirement to allow beginning a dialing sequence with * or # while the phone is on-hook.
To reset a Cisco IP Phone model 7960 or 7940, follow these steps:
Procedure
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Step 1 From the main screen, press Settings to display the Settings screen.
Step 2 Enter **#** by using the keypad.
The IP phone goes through the reset cycle.
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Note This reset sequence also works from any other screen that does not accept user input.
Here is a link to the actual document:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_note09186a0080461f84.html#wp1109853
Hope this helps!
Rob
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