**#** not working after upgrading to 4.1.3 on 7940-7970

[htsiartas]

after upgrading to 4.1.3 **#** is not rebooting the phones it goes through the dial plan and the digits fail

on 7912 we get a promt to click "yes" to reboot

[jbouwkamp]

Newer versions of firmware require pressing the settings key before the **#** sequence.

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[thisisshanky]

Like said above, * and # can be dialed just like 0 - 9. So you have to hit the settings button and be on that screen and then press **#** to reboot the phone.

[Rob Huffman]

Hi Harrys,

Like Jeff and Sankar noted:

Resetting a Cisco IP Phone Model 7960 or 7940.

In previous releases, you could enter the reset code when a phone was on-hook at the main phone screen. With this release, you can no longer reset the phone from the main screen; instead, you must use the Settings screen or any other screen that does not accept user input. This new behavior results from a customer requirement to allow beginning a dialing sequence with * or # while the phone is on-hook.

To reset a Cisco IP Phone model 7960 or 7940, follow these steps:

Procedure

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Step 1 From the main screen, press Settings to display the Settings screen.

Step 2 Enter **#** by using the keypad.

The IP phone goes through the reset cycle.

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Note This reset sequence also works from any other screen that does not accept user input.

Here is a link to the actual document:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_note09186a0080461f84.html#wp1109853

Hope this helps!

Rob

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